Customer Appointments Coordinator

1st Stage Interviews: 24th April 2023

What you'll be doing

The Customer Appointments Team is responsible for day to day planning of Gas Repairs and Home Safety checks in over 12,000 residential properties across Bath, Bristol, and the surrounding areas. As well as planning for all other customer related appointments within Curo’s new Property Services Hub.

You will be based out of the Bath office on a flexible working pattern.

More about you

As a Customer Appointments Coordinator, you will:

• Proactively plan Home Safety appointments in our scheduling system
• Liaise with other colleagues across Property Services to ensure value of visits to customers home whilst delivering a high quality service.
• Respond effectively and responsively to customers and ensure queries are dealt with promptly.
• Liaise with Trade operatives to maximize output through dynamic scheduling.

At the same time you will demonstrate resilience and the desire to work in an interesting environment where no day is ever the same!

What you’ll get in return

We think you’ll have a job that makes you feel good about what you’re doing and help us to make a difference to our customers’ lives every day.

So in return for all your hard work, not only do you get a great salary but we also offer:

• 
  26 days annual leave (plus public holidays) rising to 29 days after 3 years
• An additional day’s leave on your birthday
• Contributory (Salary Sacrifice) Pension Scheme matched by CURO up to 10%
• Annual ‘Homes for Good’ Reward.
• Life Assurance Policy (up to 6x your annual salary)
• Flexible Benefits including the ability to buy up to 5 days additional annual leave, gym membership, Health Cash Plan, Computer Scheme, Green Cars, Cycle to Work
• ‘Perks at Work’ – access to 1000’s of discounts online and in-store.
• Employee Assistance Programme (EAP) – providing friendly impartial advice on financial, health, work or mental wellbeing.
• Free Parking at many of our Offices.

For an informal discussion about the role please call: Emma Harman on 07939207238

We will be closing applications on 19th April 2023, however we will be reviewing applications as they come in and may close the vacancy earlier should we find the right applicant. So, if you think you’re the person for this job, please don’t delay and apply today!