Continuous Improvement Manager
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Position Overview & Specifications
Employer: Customer and Local Services
Job number: SOJ14341
Closing date: 09-Mar-2023
Post requires 5 years residency: Yes
Post requires Criminal Records Bureau (CRB) clearance: Yes - Standard
Contract type: Permanent
Full time or part time: Full Time
Term time only: No
Working hours: 37 Hours per Week
Shift details: NA
Salary: 60931 - 67874 GBP per year
Job summary
We are looking for a Continuous Improvement Manager to join the Customer Experience Team in CLS. This is an opportunity to become part of a dedicated and passionate team to lead the continuous improvement team in successfully delivering on a portfolio of improvement initiatives and positively influencing the continuous improvement culture in Customer and Local Services and across Government of Jersey.
You will help to ensure that we design our services and processes in a way that makes them consistently easy to access, easy to use and that we think ahead to anticipate future customer needs. We would ideally like you to be qualified in Continuous Improvement methodologies such Lean6Sigma, ideally at Black Belt or equivalent and be a strong people manager. If you don't have the formal qualifications but have specialist continuous improvement knowledge, excellent relationship management and experience in successfully leading a team than we would like to hear from you.
If you would like to have an informal discussion than please contact Nicola de Jesus (Head of Customer Experience) n.dejesus@gov.je or 447490.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Continuous Improvement Manager roles across Customer and Local Services's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £60,931 - £67,874 bracket, including retirement vesting and health parity.
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