Business Customer Service Advisor

Location: Home Based - UK

Salary: £23,300 - £23,300 Plus KPI bonus

Hours: Mon-Fri 8.30am - 5:30pm

Co-workers: 600+

Who we are: Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to in excess of 800,000 Corporate citizens globally.

We’ve built an award-winning team of ambitious, inspiring and innovative individuals, who act with integrity and knowledge in all that they do.

We’re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves.

Want to join our journey? Read on..

We are in search of a motivated Customer Service Agent to join our busy Customer Service Team.

The successful applicant should have experience and confidence to deal with all contacts within a business’ organisation. This role is working in the telecoms industry, knowledge of mobile network would be beneficial but not essential. Being service driven, keen to learn, being a clear communicator and wanting to succeed are some of the most important skills for this role.

What you’ll be doing

• Responding promptly to customer queries via email and phone
• Handling and resolving customer queries including but not limited to: billing issues, tariff changes, order updates, roaming queries, account administration, placing orders, network issues and technical device help
• Handling customer escalations, seeing them through to conclusion
• Managing customers mobile, landline & broadband queries to ensure optimum efficiency

If these statements apply to you, we would like you to come and work for us

• I know what great customer service is
• I want to make customers happy and enjoy building relationships
• I enjoy problem-solving and am very comfortable using IT systems
• I want to work in a challenging, fun and supportive environment
• I want to contribute positive ideas for change
• I want to be developed to be the best that I can be and to create brilliant customer experiences

To enable our people to do their best work and reach their full potential, we offer:

• Hybrid working (Agile working policy)
• 25 days holiday + bank holidays
• Up to 12 paid hours a year ‘My Time’
• Day off for your birthday
• Employee Wellbeing programme and 24/7 access to Mental Health support
• Discount for all staff on tech and all the latest gadgets
• Discounted Gym membership and subsidised FitBit
• All expenses paid company events and parties
• Employee reward programme and annual awards
• Limitless professional development with access to our in-house training academy
• Enhanced Maternity and Paternity pay (based on length of service)
• Cycle to work scheme, fresh fruit & eye-care vouchers
• Access to our exclusive Onecom extras portal with over 3000 discounts for different retailers
• Referral bonus

Apply now

Can you see yourself here? We would love for you to apply!

Or, know of someone who would be a perfect addition to our team? Let them know too.

Equality, Diversity & Inclusion

Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010, and building an accurate understanding of the make-up of our talent pools in encouraging equality, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives.