Team Leader Single Point of Access

Grade

Band 7

Contract

Permanent

Hours

Full time - 37.5 hours per week (Occasional weekend working may be required)

Job ref

373-NBH0495-A RR

Town

Ellesmere Port

Salary

£41,659 - £47,672 per annum

Salary period

Yearly

Closing

17/05/2023 23:59

Job overview

A vacancy has arisen to appoint a new team manager for our Single Point of Access Service. This is a full time role and the service is open 7 days per week from 8am to 8pm. Some weekend working may be required to support the team.

The successful applicant will be educated to diploma/degree level and registered with the appropriate professional body registration. Experience of managing a multi-disciplinary team or service and 2 years experience at band 6 or equivalent are essential requirements for the role.

We are looking for a great communicator as the team manager liaises with all providers necessary to the health and social and wellbeing of the patient and their families/carers. Develop relationships with GP’s, secondary care providers, community services, ambulance providers, clinical commissioning groups, local authority and 3rd sector partners inclusive of safeguarding.

Main duties of the job

To work as a Team Leader within the Single Point of Access with responsibility for local management and leadership of the team
Accountable to the Head of Operations, the team manager reports to the Head of Clinical Services and is responsible for the safe and effective delivery of the Single Point of Access, providing leadership to the team of clinical and non clinical staff.
To manage, lead and be accountable for the provision of high quality effective leadership and management of the team and ensure an optimum level of safe and effective patient flow within budgetary resources.
To support the team in delivering the Single Point of Access for patients, to liaise with referring clinicians and to provide a safe journey for patients requiring access to health services.
To develop the team and the service with a patient centred approach and using developed managerial and leadership skills to promote excellent working practice., promoting the rights of service users in line with local, regional and national strategies.

Working for our organisation

CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.

Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Bronze’ award with the MOD Defence Employer Recognition Scheme (DERS).

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

We welcome applications from people who have direct experience of accessing our services.

Detailed job description and main responsibilities

Please download a copy of the job description for full details.

Recruitment selection processes are based on competence (see Person specification) and values.

CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and Behaviours which are ‘the 6 Cs’ Communication, Competence, Courage, Care, Compassion and Commitment. A ‘Guide to completing your application form’ can be accessed on the right side of this page under the job description.

The Supporting Information Section in your application should therefore reflect your understanding of the Trust’s Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.

If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’ Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.

We offer a guaranteed interview scheme for our Armed Forces community. Please answer YES’ to the question in the application form.

All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

CWP encourages and supports all staff to become vaccinated against COVID-19.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.

Good luck with your application. We hope to welcome you to Team CWP very soon.

Person specification

Qualifications

Essential criteria

• Educated to diploma/degree level and registered with the appropriate professional body registration
• To possess specialist knowledge across a range of procedures underpinned by theory
• Masters level qualification or equivalent short courses and/or experience in relevant area
• A recognised management qualification e.g. MBA, DMS or equivalent management experience and training.

Desirable criteria

• Teaching qualification

Knowledge and Expertise

Essential criteria

• To possess specialist knowledge across a range of relevant procedures underpinned by theory
• Knowledge of social and care health legislation and ability to apply knowledge appropriately.
• Knowledge on the delivery of a clinical, technical or social care service
• Knowledge of the recording of service users information
• Experience of developing specialist programmes of care/care packages
• Good working knowledge of Microsoft office

Desirable criteria

• Knowledge of undertaking surveys or audits
• Knowledge of undertaking equipment testing and adaptation
• Experience of regularly undertaking research and development activity and clinical trials

Experience

Essential criteria

• Experience of managing a multi-disciplinary team or service
• At least 2 years experience at band 6 or equivalent
• Experience of planning and organising complex activities or programmes requiring formulation and adjustment.

Desirable criteria

• Responsibility for policies and the impact on other community and voluntary services
• Experience of being a authorised signatory and holding a delegated budget
• Experience of day to day management in allocating, placing and supervising staff or students

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Further details / informal visits contact

Job title

Head of Clinical Services

Email address

jean.pace@nhs.net

Telephone number

0776 4471280