Ecommerce Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Dalston Mill Fabrics is a family run business who have been involved in the textiles industry for over 40 years. We are rapidly growing our online business with direct to consumer cut length fabric sales. From crafters and dressmakers to small designers and hobbyists we are on our way to becoming the one stop shop they need. We are currently hiring to add to our ecommerce team.
Regular Job Responsibilities Include
Manage new product information uploads. This will include product photography and basic image editing. Experience in photography is not required – we have the equipment to make it very easy to pick up.
Regularly checking the website to find errors to be fixed and improvements that can be made.
Leading the reorganisation of our sample room.
Occasional Job Responsibilities Include
Answering customer queries by phone, email, Facebook regarding order related queries and product information. Resolving customer service issues quickly and efficiently.
Managing our social media channels, regularly scheduling content and replying to comments. Working in a way to test ideas and track performance.
Covering absent staff; courrier labels, packing orders, preparing orders.
Key Skills and Characteristics
The ideal candidates will be outgoing, friendly and passionate about customer service. Good phone manner is essential.
Have an interest in ecommerce and a genuine desire to learn about what makes a great customer experience online
Have a good standard of computer literacy including the use of all Microsoft Office programs especially Excel.
Have a strong work ethic who is willing to work hard to get things done and is not a clock watcher. Needs to have an excellent eye for detail.
Be well organised with the ability to work under pressure.
Have strong verbal and written communication skills, with the ability to adapt tone of voice to reflect the brand.
Hours: 8am - 4.30pm (7.5hr plus 1hr break)
Job Type: Full-time
Salary: £20,500.00-£24,000.00 per year
Benefits:
- Casual dress
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: DMF/LIZ2
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Ecommerce Assistant roles across Dalston Mill Fabrics's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,500 - £24,000 bracket, including retirement vesting and health parity.
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