Hypercare Analyst

The role

Hypercare Analyst

Ruddington

Competitive Salary plus benefits

The Hypercare Team exists to support DCC customers and end-consumers through this extended period of growth and change. The team will be part of Core Operations within. The Analyst will perform a critical Validate, Learn & Assure role, ensuring that DCC and its industry partners understand and operate new capabilities in an efficient, customer focused and compliant way. The role will cover all new and existing change programmes, across the full DCC and Service Provider landscape and will assure that all new change is fit for operation and scaling, ensuring new capabilities are transitioned into live service in an efficient, informed and customer-focused way.

What will you be doing?

• Working within a technical and/or operational change environments
• The ability to influence and instill confidence at a Senior level through exercised ownership programmes and deliver of positive outcomes.
• Incident and or Problem management to resolution including triage, management, resolution, and root cause analysis
• Delivering accurate and informative reports to various forums as an when required
• Working within cross-functional matrix teams to successfully turn around failure
• Managing diverse, multi-disciplinary teams to deliver clear outcomes and objectives
• Delivery or implementation of complex change projects into multi-stakeholder operational and technical environments

What are we looking for?

• Practical working knowledge of ITIL framework and its application
• Practical working knowledge of Programme/Project management methodologies
• Knowledge of Remedy
• Involvement in and delivery of continuous improvement projects.
• Problem solving and analytical skills.
• Making sense of complex information to inform decision making.

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact marc.humphrey@capita.com or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. If you have any questions you’d like to ask before applying, please contact marc.humphrey@capita.com

Capita Opportunity Statement

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.