Customer Service Administrator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
David Hathaway Transport (Part of the Kinaxia Group) are looking for a 'Customer Services Administrator' to join our fast-paced transport operation in Yate, Bristol BS37. With over 30 years of experience in the logistics industry we are looking for a reliable, hard-working, competent team player to join our ever expanding business.
- Monday - Friday
- 45 hours per week
- Up to 24k p0er annum (based on experience)
- Additional benefits:
- Life assurance
- Pension
- Full Uniform and PPE
- Onsite Parking
- Cycle to work scheme
- Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
- Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)
About the job:
- Answering a high volume of phone calls.
- Dealing with order & delivery queries, liaising with customers by providing solutions.
- Dealing with inbound/outbound emails.
- Input of customer orders onto our traffic management system.
- Processing incoming customer orders via our online website.
- Handling key customer accounts, including processing KPI reports
- Supporting other roles when required (covering sickness & holidays)
- Picking/putting away pallets on our warehousing management systems.
- Preparing pick notes, labels, and paperwork
- Running weekly/monthly customer stock reports
Your knowledge and experience:
- Strong organization skills
- Ability to multi-task
- Knowledge of MS Excel, Word, Outlook
- Excellent telephone manner and communication skills
- Ability to work under pressure to meet deadlines
- Ability to touch-type would be highly advantageous
Previous experience in transportation would be beneficial but not essential as in-house training will be provided.
Job Types: Full-time, Permanent
Salary: Up to £24,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across David Hathaway Transport's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,000 - £24,000 bracket, including retirement vesting and health parity.
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