Customer Support Advisor
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Position Overview & Specifications
Davies Group are currently looking for a Customer Support Administrator to join the team. Joining Davies as a Customer Support Technician means that you will provide exceptional customer service to all internal and external customers. So, you’ll need to be a great communicator, dedicated to providing a professional and empathetic service.
Duties & Responsibilities
- Answer inbound calls
- Issue reports to clients when required
- Resolve customer queries proactively
- Appoint suppliers
- Make outbound calls to customer/supplier/clients
- Dealing with and actioning associated tasks in relation to claims
- To support the field adjusters and associates
- Compile reports within the Adjuster/Technician partnership
- To carry out any reasonable instruction given by their senior manager, in line with business requirements
Skills & Experience:
- Excellent customer service
- Logical approach
- Compassionate
- Good attention to detail
- A professional and adaptable communication style – both written and verbal;
- Efficient administrative skills;
- Strong numeracy, literacy, and IT skills;
- A proactive attitude, and an enthusiastic approach
There are no specific qualifications that we demand for the role; and although we welcome those with previous industry experience, it’s transferrable skills and qualities that we value here at Davies. If you have what we’re looking for, as set out above, and you’re on board with our values , then we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.
What we What We Offer:
- Full support and training
- Access to paid for qualifications including CILA and CII
- Internal progression opportunities
- We promote agile/remote working where possible
- Free local parking
- Pension – matched contribution of 5%
- Life Assurance (2 x basic salary)
Job Type: Full-time
Salary: From £20,319.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Life insurance
- Referral programme
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Stoke-On-Trent
Job Types: Full-time, Permanent
Salary: From £20,319.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Life insurance
- Referral programme
- Wellness programme
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Stoke-on-Trent
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Carriers
Based on transatlantic hiring benchmarks for Customer Support Advisor roles across Davies Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Carriers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,319 - £20,319 bracket, including retirement vesting and health parity.
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