First Response Advisor

FIRST RESPONSE CUSTOMER ADVISOR

Bolton

Monday-Friday

Davies Group are looking for a professional individual who is able to undertake initial customer contact, capture accurate data entry of new claim information and provide administrative support to the teams.

As part of the permanent team, you will be entitled to an array of fantastic benefits, including:

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  Full training & support
• 
  Personal Development Programmes – salary reviews, progression opportunities, etc
• 
  NEW discount platform offering cashback and discounts to thousands of retailers
• 
  Kudos points (with 1st, 2nd & 3rd prizes up for grabs each month – including £100 gift voucher of your choice)
• 
  Casual dress – “dress for your day”
• 
  Wellbeing centre - Legal, financial and health advice
• 
  Cycle to Work scheme
• 
  Eye test vouchers
• 
  Plus much more!

As a First Response Advisor, your responsibilities will involve:

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  Effectively handle all customer interactions (client and direct customers) professionally, knowledgably and within TCF (Treating Customers Fairly) in mind
• 
  Accurately input new claims that are received within service guidelines
• 
  Call customers to arrange inspection appointments and take a pro-active approach to arranging appointments, including management of own diary reminders
• 
  Manage company claim related email inboxes and handle inbound calls
• 
  Contribute positively to both great teamwork and a good overall culture

To be successful in this role, you will have:

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  Strong written and verbal communication skills with good customer service skills
• 
  Ability to work in a fast-paced environment, with a focus on consistently achieving targets
• 
  Strong problem-solving skills
• 
  IT proficiency and a good eye for detail

If this sounds like you and you’re looking for a new challenge where you can kickstart your career within insurance, don’t delay…. APPLY TODAY!