Complaint Handler
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
INDTEM
Are you a Complaint Handler looking to further develop your career? If that’s you, then keep on reading!
We are currently working with a Large Financial Services company that is looking to hire multiple Complaint Handlers on a project clearing a large backlog of cases and helping improve the overall complaints function.
So, are you?
- A Complaint Handler in the Glasgow area?
- Experienced in working within regulated market?
- Someone with end to end service-related complaints experience?
- Available in April?
What can we offer you?
- £170 p/d inside IR35 via umbrella company
- A 3-month initial contract (with scope to extend)
- A top service by our wonderful team that doesn’t stop once a placement is made
If you have the above skills and experience, please apply and a consultant will contact you within 10 working days if successful.
Job Types: Full-time, Temporary contract
Contract length: 3 months
Salary: £170.00 per day
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Experience:
- Complaint Handling: 1 year (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Insurance Carriers
Based on transatlantic hiring benchmarks for Complaint Handler roles across Davies Resourcing's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Insurance Carriers.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21 - £21 bracket, including retirement vesting and health parity.
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