Customer Service Advisor - Cambridge
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Would you like to join a forward thinking company that invests in people and their development?
Dean & Wood is a leading refrigeration and air conditioning wholesaler with 17 branches throughout the UK. We have a vacancy for a Customer Service Advisor at our Cambridge branch.
The jobholder is expected to take responsibility for handling customer orders and enquiries across a broad product range and to ensure that customers receive a fast and efficient response to sales enquiries, building customer loyalty and enhancing the company’s reputation for service.
The ideal candidate will be a flexible person who enjoys working as part of a small team. A good telephone manner and computer literacy are essential.
Previous relevant experience would be an advantage, but not essential.
Proficiency in SAP would be advantageous.
Full training will be provided on all product and service offerings.
Your normal working hours will be based on a 40 hour working week, usually Monday to Friday 8am to 5pm.
Please apply, enclosing your current CV and salary expectations, and detail in the application how your experience and skill set will help you in this role.
Job Types: Full-time, Permanent
Salary: £24,720.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Advisor - Cambridge roles across Dean & Wood Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,720 - £24,720 bracket, including retirement vesting and health parity.
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