Online Customer Service Manager
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We have an exciting opportunity for an experienced Online Customer Service Manager to join our dynamic team. As the Online Customer Service Manager, you will play a vital role in ensuring customer satisfaction and driving the success of our online customer service operations.
Job responsibilities:
- Oversee and manage the online customer service team, ensuring efficient and effective support across our online channels.
- Develop and implement strategies to improve the overall customer service experience and drive customer satisfaction.
- Establish and maintain customer service KPIs, tracking metrics, and reporting on performance regularly.
- Recruit, train, and mentor our customer service representatives, providing guidance on customer service techniques.
- Handle escalated customer issues and resolve them in a timely and satisfactory manner.
- Active with a clear passion for sport
- Proven experience in online customer service management.
- Strong leadership skills with the ability to motivate and inspire others.
- Excellent communication and interpersonal skills.
- Exceptional problem-solving abilities and the capacity to handle challenging customer situations.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Fluent in English and excellent written communication
If you are a person with an active and dynamic personality, then a Decathlon Career is definitely for you. Our unique culture empowered by our values of vitality, responsibility, generosity, and authenticity, and bonded by our love for sports, will definitely give you an experience of a lifetime.
Get to enjoy the following benefits and perks:
- Hybrid Working ( 3 days in the office located in Surrey Quays)
- Annual remuneration reviews
- Healthy employee discount on all Decathlon products
- Weekly Staff Sports/Activities
- Shareholding Scheme
- Cycle-to-Work Scheme
- Up to 25 days of holiday
- Intensive Learning and Development training via Decathlon Academy… and many more
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Sporting Goods Stores
Based on transatlantic hiring benchmarks for Online Customer Service Manager roles across Decathlon UK's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Sporting Goods Stores.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £32,446 - £32,446 bracket, including retirement vesting and health parity.
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