Operations Representative, Rider Support (FTC, Maternity Cover)

We're looking for an accomplished person to join the Rider Services department, a bustling and vibrant team who help riders get out on the road and support them once they're there. This is the perfect opportunity to join an exciting, fast-growing business and expand your operational abilities.

Reporting into the Rider Support Manager, you will be part of a team that ensures all rider queries are answered promptly. Please note, this is a fixed-term contract, providing maternity leave cover until 03/01/24.

What you'll do:

• Provide support to applicants and riders over the phone and by email for multiple markets
• Work to targets, maintaining a high level of productivity and quality
• Escalate issues with proposed solutions and share feedback with your manager
• Be willing to help out on a range of admin tasks
• Identify trends of fraudulent behaviour
• Support colleagues in 1st line support with escalated queries

What we're looking for:

• You are fluent in spoken and written English and Cantonese or Italian
• You are target-driven and passionate to ensure that the department is providing riders with world class support
• You can work weekends and bank holidays when needed.

Desirable:

• You have a university degree or equivalent experience
• You have experience in Operations or in Customer services environment
• Zendesk experience
• G-Sheets experience

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it. We are a technology-driven company at the forefront of the fastest growing industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy , and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.