Snr. Commercial Operations Manager - Newcastle

The Team

The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer.

The Regional Growth team is responsible for the commercial output of our mid-market restaurant partners in the five nations of the U.K. and Ireland, including our dark kitchen offering, Editions, and dedicated Chinese Category Team. Each region faces their own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

The Role

We are looking for a City Manager to join our North East team. This is a rare and unique opportunity to have a direct impact on the success of Deliveroo across the region. You'll be supporting the RM by building and nurturing relationships with key independent restaurant partners whilst developing a deep quantitative understanding of local market dynamics. This is an excellent role for someone who enjoys building relationships and drawing insights from data to guide growth.

This role calls for a combination of communication and stakeholder leadership skills, savvy analytics, strategic thinking, strong execution and the interpersonal ability to work with teams from across the business. Further, as Deliveroo is a fast growing, well-funded startup, it remains a fast paced environment, we are looking for a highly adaptable candidate who is able to switch between long-term critical initiatives one moment, and pivot into rapid tactical actions the next.

The main markets we serve in the North East are: Newcastle, Durham, Sunderland and Middlesborough.

What you'll do:

• Be the local expert for Newcastle and the surrounding North East area. This means knowing the restaurant industry inside and out, and being the face of Deliveroo in the area.

• Draw insights from data to improve our customer proposition neighbourhood by neighbourhood.

• Account management for top restaurant partners in the area, leading negotiations and optimising partner performance on the Deliveroo platform for growth.

• Work with the account manager for the local area to grow local hero brands.

• Identify and sign up new and top local favourites to Deliveroo and set them up for success.

• Lead the local business development managers and be the day-to-day contact for coaching, priority setting and deal making.

• Map out the local sales strategy, identifying the most important value proposition gaps to close and areas to focus on.

• Understand and improve our customer offering in the area through acquiring/having local knowledge. This will involve improving our selection, optimising restaurant operations, and working on the area's strategy plan alongside a Regional Manager, operations and account management teams.

• Maximise the potential of marketing opportunities in the area by encouraging restaurant participation.

Requirements:

• 5+ years experience in sales & account management and a proven track record in business development and client management.

• Results and target oriented, with experience of operations management / consulting / business development / strategy work in a large business, or of growing a startup.

• Comfortable using and understanding data on restaurant partners and city/area performance to identify areas for improvement, whilst being thoughtful about overall strategic choices.

• Empathetic in dealing with different people. Able to quickly build relationships with external partners, couriers and internal stakeholders with no problem.

• High adaptability to change and ability to implement quickly. Able to change directions quickly from long-term thinking to immediate action tactical response.

• Able to cope with pressure and an environment where not everything works yet. Much more interested in taking ownership of problems than in worrying about whose problem it is.

• Familiar with the city of Newcastle, and the North East area in general.

Why Deliveroo

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, as they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and we are always looking for new ideas.

The Team

The U.K. & Ireland is our domestic and most mature market. Teams include commercial, operations, marketing and strategy, and teams in the UK&I partner with global departments such as product, technology and consumer.

The Regional Growth team is responsible for the commercial output of our mid-market restaurant partners in the five nations of the U.K. and Ireland, including our dark kitchen offering, Editions, and dedicated Chinese Category Team. Each region faces their own complexities and opportunities, and our teams are focused on bringing the best possible selection to our customers and opportunities for growth to our restaurants.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many benefits in areas including family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a experience with (most) food and a desire to be part of one of the fastest growing startups in an exciting space. #CMR