UK Digital Adoption Manager, Technology and Digital Services, Enabling Functions

Connect to your Industry

Create an incredible digital adoption experience across our organisation!

With so many digital tools out there, it can be a pretty daunting experience to figure out what you should use and then learn how to use it. That’s where you come in! We want you to optimise the experience for all Deloitte practitioners, so that they quickly understand what digital tool to use and when they find it, can learn in a manner that they love.

Digital adoption has never been more important and will continue to be vital to our organisation, to drive productivity, credibility & greater profitability to our business.

Whether you are a Business Analyst, User Researcher or have equivalent experience we want to work with people who have a passion for how people adopt the technology.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Connect to your opportunity

You will work with a variety of colleagues across the UK, to understand business needs, perform user research, interpret data, test, and implement ideas that drive the adoption of our key technology.

Specific responsibilities include:

• Explore digital tools that are being used or explored across our firm, to understand features and functions and how they differ from competing products.
• Perform targeted user research, to identify opportunities and barriers for digital adoption, from an employee perspective.
• Work with colleagues across different functions, to hack and implement ideas that improve the employee experience and increase adoption of our key technology.
• Identify, review, and interpret adoption data for existing tools, to form insights into potential barriers to adoption.
• Support the UK Digital Adoption Lead to develop and manage an inclusive team culture where people are recognised for their contribution.

Connect to your skills and professional experience

You’re a natural at collaborating with cross-functional teams. Someone able to adapt with a positive approach to new challenges, and a role model as a team player.

Essentials

• Experience in Digital/Technology Adoption or Business Analysis in a role centered around improving user or employee experience.
• Exposure or familiarity with User Research or Design Thinking methods and practices.
• Ability to understand high level business processes and problems, and present solutions and options.
• Ability to understand, interpret, challenge and present complex information to colleagues at all levels of the firm.
• Good stakeholder management skills, with gravitas to gain credibility and trust at all levels, and the ability to challenge where required.
• Ability to work independently and with others in an open, friendly, flexible, and facilitating manner.
• Confident and comfortable to work under pressure and manage several tasks simultaneously.
• Desire to both develop individually in a lead role and support the UK Digital Adoption Lead to continually review and develop team methodology and ensure a positive perception of the team.

Desirables

• Proven track record of working in a complex, matrixed or multi-faceted environment.
• Experience in Data Analysis.
• Qualifications in Business Analysis, User Research, User Experience or Design Thinking.

Connect to your service line - Enabling Functions

Collaboration is central to everything we do at Deloitte. Bringing your individual skills and experience, and sharing your specialist knowledge, is how you’ll make a far-reaching impact. Come join us.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

Connect with your colleagues

"The support that Deloitte offers is great, and the work is always interesting and motivating.” -Jim, Enabling Functions

"Deloitte’s a large, complex and fast-paced organisation but it’s open to new ideas. Everyone is encouraged to show initiative and challenge the norm.” Lisa, Enabling Functions

Connect to your agile working options

Location: The home office of this role is London

Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.

Connect to your return to work opportunity

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of two years or more. If this is relevant for you, just let your recruiter know when you make your application.

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers.

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