Casework Support Officer
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Position Overview & Specifications
Directorate: People Services
Hours: 18.5 hours a week, Working Pattern: Alternate Wednesday, Thursday & Friday
Contract Type: Permanent
Location: The Council House
Derby City Council People’s Directorate is seeking a Casework Support Officer to provide administrative support to the Social Care Teams based at the Council House.
We are looking for a flexible, enthusiastic, and self-motivated individual to work within a busy team providing comprehensive administrative support to social care staff and Managers.
It is essential that you have the ability to maintain confidentiality at all times in the work you will be undertaking. You will act as the first point of contact for incoming calls to the teams, so it is essential that you have good communication skills and are comfortable in speaking to members of the public. You will also be actively involved in the updating of the inhouse systems and once fully knowledgeable of these systems, will assist workers and managers with queries etc. You will need to have a high level of administrative experience in the same or a very similar environment, along with a working knowledge of Microsoft Office Systems, including Word, Excel and Outlook.
Please refer to the Job Description and Person Specification for further details.
As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.
All employees will normally be appointed to the minimum of the grade for the job. For reasons connected with a particular need of the Council it may be appropriate, subject to approval, to appoint to a higher point in the pay grade.
Please be aware that where there are staff within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Quick Tip! Remember to align your personal statement to the Essential Criteria in the Person Specification
The closing date for this vacancy is Wednesday 21st June 2023 at midnight. Any applications received after the closing date will not be accepted.
Interviews will be held week commencing 26th June 2023.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: National Services & Agencies
Based on transatlantic hiring benchmarks for Casework Support Officer roles across Derby City Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to National Services & Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,369 - £23,194 bracket, including retirement vesting and health parity.
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