Customer Service Executive - Justerini & Brooks

Job Description : Customer Service Executive Permanent Location: London Closing date: 7th April 2023 Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge, and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life. In July 2022 we established a dedicated end-to-end Global Business Unit with its own leadership and niche skills and capability, known as our Rare Luxury business. Our high-end, luxury portfolio presents significant opportunity to accelerate our premiumisation strategy and to position our business as a key luxury player in the beverage alcohol industry. Justerini & Brooks (“J&B”) is a London, Hong Kong and Edinburgh based wine and spirits merchant, founded in 1749 and one of the world’s most recognised names in fine wine with a royal warrant and a high reputation for quality and service. J&B‘s private clients are the global elite. As such they demand a luxury experience at every touch point in J&B. The international fine wine market is a competitive and demanding business. The focus for J&B is to continually develop our sales service in line with changing markets and client needs. The aim is to beat the competition and to develop long-standing client and supplier relationships by ensuring we offer market leading advice, stock and service to our customers. This role sits in the Customer Relationship Team alongside four other Customer Service Executives What you’ll be doing: You’ll deliver a first-class customer experience to both private clients and on trade customers and support the private client sales team, the on trade sales team and the Hong Kong private client sales team. Your main responsibilities will be:

• Sales support administration including setting up accounts, credit notes, manual invoices.
• Work alongside the credit control team to support a fast order to cash process.
• Process orders from phone/email/account managers into Stock ERP system (Bevica).
• Answer telephones.
• Resolve customer queries/complaints.
• Process web orders and help manage web accounts.
• Recommend wines and process orders for smaller private client customers.
• Arrange international deliveries for private client customers.
• Business partnering with warehouse employees (Great Bear & Octavian Wines Services).
• Arrange deliveries of customer’s En Primeur wine.
• Attend annual campaign tastings to capture sales.

What you’ll have:

• Excellent written and verbal communication.
• Excellent interpersonal skills. Ability to build relationships at all levels with internal and external stakeholders.
• Extensive use of PC applications: Wine industry ERP, MS Outlook, Excel, Word.
• Good attention to detail.
• An adaptable and positive approach to new challenges and changes.
• Genuine interest in wine and spirits, formal wine, and spirits qualifications an advantage
• Experience of working in a luxury goods business an advantage.
• Demonstrate key leadership behaviours of:

➢ Creating possibilities. ➢ Creating the conditions for others to succeed. ➢ Consistently delivering great performance as an individual and as a team. ➢ Creating great relationships that are honest, open and respects the individual capabilities of others. ➢ Grow yourself through self-awareness. About us Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don’t let anything stop you from applying. Character Is Everything Worker Type : Regular Primary Location: 1HQ Additional Locations : Job Posting Start Date : 2023-03-27