Reservations Coordinator

Job Description : Reservations Coordinator Johnnie Walker Princes Street, Edinburgh Full Time, Permanent Closing date: 25th June 2023 The purpose of the Reservation Coordinator will be to provide our visitors with a world-class reservation experience. This position is an integral role within Johnnie Walker Princes Street, you will be the first point of contact and support for our visitors regarding their enquiries for Experience, Bar or Retail. Your goal is to be customer focused, provide an exceptional experience and secure reservations by meeting and exceeding our visitors’ expectations. You will be responsible for:

• Responsible for managing all Johnnie Walker Princes Street reservations mailbox.
• Manage voicemails & handle external calls related to all inquiries regarding Johnnie Walker Princes Street.
• Ability to coordinate high volumes/large bookings for Food & Beverage & Experience Department
• Effectively communicate and liaise with your colleagues and other departments to ensure operational excellence.
• Co- Ordinate and Run the weekly operations meeting to advise wider team of all upcoming business
• Assist with reporting and analysis of Sales, KPIs, Visitor Footfall, CRM
• Assist our visitors and stakeholders with their bookings by efficiently answering and appropriately upselling tailored offerings at Johnnie Walker Princes Street.
• Ensure you are familiar with all the up-to-date offerings within Johnnie Walker Princes Street and create bespoke packages for our guests
• Keep track of deposits paid and any payments required to ensure all bookings are confirmed and there are no outstanding invoices
• Ability to interact professionally and manage expectations with internal and external stakeholders.
• Strategic thinking around guest requests in order to ensure world class experience
• Ability to use different booking systems confidently
• Support the F&B team with managing table turn-times to increase revenue for the department.
• Actively promote the events calendar to generate sales.
• Work with a confident and professional manner and be consistent at providing excellent five-star customer service in line with our Five Star Visitor Attraction Award.
• Responsible for reviewing and responding to guest feedback in a professional and timely manner on applicable platforms.
• Capture our visitors’ preferences and communicate any dietary requirements or special requests to the relevant department.

To be successful in this role:

• 2+ years’ experience within a similar position/ tourism sector.
• Experience interacting with the Travel Trade industry would be preferred
• A food and beverage background or Experience centre (or both) background is preferable
• Previous experience of booking systems.
• Experience of managing and answering large volumes of emails and possess a professional telephone manner.
• The ability to handle any concerns from visitors and raise them accordingly with the relevant manager.
• Experience of working in a fast paced environment
• Must have ability to prioritize and plan work activities in a timely and efficient manner
• Ability to adapt to changes in the work environment, manage multiple work demands, and adjust to unexpected events.
• Possess strong administrations skills and be a competent user of Microsoft office programs.
• Must be flexible with work schedule including weekends, holidays, and evenings

Working with Us Join us and you can also expect a highly competitive and flexible rewards and benefits package including:

• Product allowance and membership discounts
• Contributory pension scheme
• Competitive annual bonus (dependent on performance)
• Generous holiday allowance

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity. We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings. About Us Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. Our purpose – Celebrating life, every day, everywhere has a meaningful role in our company, for our people, our diversity, our brands, in how we perform and how we build shared value
This is a chance to be involved in a daring and truly one-of-a-kind team where our aim is to build remarkable and unforgettable experiences across each and every one of our venues across Scotland. Johnnie Walker Princes Street will take visitors on an immersive, multi-sensory journey through the flavours of Scotland, sharing our love for Scotch with a new generation of whisky drinkers. Visitors will lose themselves in the journey whisky-making in our experiences and make purchases from our fantastic retail offerings. We want our guests to embrace every minute with us and feel the same way we do about our heritage. Being part of Diageo means being a torchbearer for our brands and making them even better for the next generation. It’s a career-defining responsibility. If you have a genuine passion for our craft, our character and our products, help us continue the story and build a great career in the process.
Feel inspired? Create a future worth celebrating with us! Worker Type : Regular Primary Location: Princes Street Additional Locations : Job Posting Start Date : 2023-06-06