Customer Success Executive

The spark in your client’s eyes when you show them a solution to that long-standing problem. The moment when you realise your relationship feels closer to that of a friend than a client. Knowing you are part of something bigger and feeling proud of it. If you also find these priceless, we’d love to hear from you!

Dialexy is a fast growing, Edinburgh-based technology start-up innovating at the intersection of global mobility and translation.

Our automated certified translation platform is being used by hundreds of individuals and organisations in the education, immigration and professional services sectors across the UK. We help individuals get faster, better and more cost-effective official translation services and organisations gain efficiency in the processing of applications.

Be it for getting married abroad, studying, securing a job in the UK, or obtaining a refugee passport to a new opportunity, over 10000 certified translations in the UK bear the Dialexy stamp!

Dialexy has been growing fast, doubling employee numbers year-on-year for the past few of years. With world class developers and translators, high performing project managers and driven founders, we are only missing you in our team.

About the job

As a Customer Success Executive, you will be the face and the voice of Dialexy before our corporate customers and partners. You will help them understand our products and services, find the most appropriate solution to their needs, and support them until they are fully onboarded, checking in from time to time afterwards to ensure any potential new needs are recorded and addressed.

You will mainly work with organisations in the education sector - such as colleges and universities, in the immigration sector - such as a consulates and law firms, and with professional bodies of various professions and refugee organisations. These organisations shape our world and deserve the best services and care we can offer them.

In particular, you will be responsible for:

- Carrying out appropriate market research to understand opportunities and current landscape.

- Develop, build and manage a client base of professional organisations.

- Oversee the sales process at each stage, from lead generation to purchasing to fulfilment and follow up.

- Target new and existing accounts for new business.

- Work with colleagues to develop and execute sales initiatives.

- Prospect new clients via sales calls, direct email, email, networking events or any other route.

- Follow up on leads generated through research and promotional events.

- Analyse sales trends, track sales pipeline, review gross margin and create appropriate reports.

- Generate monthly budgets and sales forecasts.

- Travel to and participate in trade shows, conferences, and community events across the UK to help promote the business.

- Investigate and troubleshoot customer service issues.

- Achieve an annual target of 150k in new revenue.

- Keep all required management information systems up to date.

Requirements

In order to be considered for this position you will demonstrate:

- Excellent attention to detail

- Outstanding time management skills

- Exceptional planning and organisation

- Clear communication

- Wide adaptability and flexibility to the lifecycle of the customers/team

- Result focus

- Accountability and dependability

- Creative and innovating thinking

- Ethics and integrity

- High energy and stress management

- Mediating and negotiating skills

- Multilingual skills/cultural awareness

- Sound knowledge of technology

- Cultural awareness

Why join Dialexy?

At Dialexy we’re passionate about our work. We’ve all lived, worked or studied abroad and know first-hand how daunting and challenging this can be. This makes us take our jobs very seriously and give our best every single day. We help each other even if this means going out of our way for a colleague. We support each other, especially at hard times. And every single day, we laugh together and try to have a little fun.

In addition to joining a company where hardly ever two days look the same, by joining our team, you will benefit from the following:

- Competitive compensation package (DOE)

- Work laptop and necessary equipment

- Remote Working and/or Office Setup

- Pension Scheme

- Flexible Working

- Medical, Dental, Vision private insurance

- Work in a dynamic, energetic, multi-cultural and super fun working environment such as Codebase Edinburgh

If this sounds appealing to you, please apply through our Indeed Ad for an initial chat. We are looking forward to hearing from you!

Please note that only applicants based in the UK who hold a valid right to work credential will be considered as we currently cannot offer sponsorship.

Job Types: Full-time, Fixed term contract, Temp to perm
Contract length: 12 months

Salary: From £35,000.00 per year

Benefits:

• Casual dress
• Company pension
• Employee discount
• Flexitime
• On-site parking
• Private dental insurance
• Private medical insurance
• Wellness programme
• Work from home

Schedule:

• 8 hour shift
• Flexitime
• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus

Ability to commute/relocate:

• Edinburgh: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have your ever worked, lived or studied abroad? Helped international students, workers, refugees settle in a country? Worked in an organisation dealing with migrants? Please share with us any relevant experience, personal or professional, that you have in relation to our mission.
• Why are you applying for this job?
• While most of the work will be conducted in English, knowledge of foreign languages will be positively considered. If you master any language other than English to at least a B2 level please do let us know.

Education:

• Diploma of Higher Education (required)

Experience:

• Business development: 1 year (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 50% (preferred)

Work Location: Hybrid remote in Edinburgh

Application deadline: 17/04/2023
Reference ID: DIALEXY-BD2023