Funeral Service Arranger

Funeral Service Arranger

Part-time, permanent, 30 Hours per week. Monday - Friday 09:30am - 3:30pm
Barclays Funeral Directors, Edinburgh
£17,877.60 per annum

Accruing 22 - 25 days holiday + bank holidays | Sick pay eligibility after 12-month qualifying period | Life Assurance 2 x salary

Due to growth within the team an exciting opportunity has arisen for a compassionate and dedicated individual to join our Business Leader Valerie Chapman and her team at Barclays Funeral Directors, Edinburgh as a Funeral Service Arranger.

Barclays Funeral Directors supports the community of Edinburgh with the highest standard of funeral care. From our Bonnyrigg funeral home, we help the people of Edinburgh by carefully planning and making the funeral arrangements on their behalf.

Our funeral home is one of six Barclays branches in Edinburgh and is easy to reach from the surrounding areas. Being based in Bonnyrigg, you can visit us from Newtongrange, Dalkeith, Gorebridge and Loanhead.

At Dignity, we are proud to work in a unique industry. We succeed by helping people through difficult times with compassion, respect, openness, and care.

We offer a range of challenging and rewarding roles for caring individuals across the funeral profession and we continually invest in our staff, premises, and vehicles so that we can ensure clients and their loved ones receive the highest standard of care. Every day, we want to exceed our customers’ expectations, and we aim to do this by persistently delivering excellent client service through the continued dedication of our people

Alongside a highly collaborative, supportive team, we will give you the room to stretch and develop within the industry. With both training and learning opportunities, our dedicated Learning and Development team and management team will ensure that you are delivered full training to confidently perform this role and will also promote your progression.

You will be given access to our internal Learning and Performance System where you will complete a range of courses to support you in your role, as well as being buddied up with one of our more experienced Funeral Service Arrangers until you are fully trained and comfortable to take the next leap into lone working in your own branch.

This is a great opportunity for someone looking for a rewarding change of career working closely within the community. You will have the opportunity to attend community and charity events in your area as well as hosting your own coffee mornings in branch!

What Will You Be Doing As A Funeral Service Arranger?

As a Funeral Service Arranger, you will be one of the very first points of contact for our families. You are going to be the coordinator that supports our families, arranges the funerals, and works alongside our teams to ensure that the funerals are delivered at the highest standard, whilst also meeting the personable requests of the families.

Other duties will include:

• Create a welcoming, safe and caring atmosphere
• Arrange funerals according to Company guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client
• Maintain excellent service to client’s who telephone or call the branch
• Be available for clients to visit the deceased during office hours and out of hours by arrangement to company standards and guidelines

What Do I Need?

• 
  Previous experience within a Customer Service or Administrative position.
• Proactive approach and ability to communicate effectively with a wide range of people.
• Comfortable coming into contact with the deceased through the Chapel of Rest visits.
• Presentable at all times, acting with professional conduct and showing empathy.
• Excellent attention to detail is essential.
• A passion for customer service.

Advantageous:

• Previous experience in the industry, though this is not required, as full training will be provided.

What are the next steps?

If you are interested in learning more about Dignity Plc, please feel free to visit our website at https://www.dignityfunerals.co.uk. Alternatively, to be considered for this role, please submit your application via the ‘apply’ button, where a member of our resourcing team will review your application.

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Dignity Plc retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at the earliest opportunity.

Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).

Please note in accordance with our pre-employment checks, all roles will require a criminal record check and further enhanced checks may apply. Certain roles will be subject to ongoing checks in line with the Group SMCR Framework (Fit & Proper Policy). Further details will be explained to you throughout the recruitment process.

Equality, Diversity, and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and take decisive, informed, and bold action to promote inclusion and belonging.

Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.