Customer Service Representative

Salary: From £21500-£21500

Do you enjoy helping others and providing excellent, friendly service to every customer you speak to? Are you looking for a job which provides full training, support to reach your potential and career progression opportunities throughout the UK? If so, we'd love you to apply for one of our exciting Customer Service Representative opportunities.

Summary of the role:

• These are permanent, full time jobs
• Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am and 5pm. Hours are flexible between these times
• No weekend or evening shifts!
• The starting salary is £21,500
• We are based on the grounds of Lynch Wood, just outside the city centre, with free on-site parking and well connected via local trains and busses

Benefits:

• We offer 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Free parking is available on our site
• Excellent employee wellbeing and assistance support programmes
• Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services
• Pay review after 6 months

What will you be doing?

As a Customer Service Representative, you'll be primarily phone based providing support to our customers; advising members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service.

What are we looking for?

• A passion for helping people and providing great service. This may have been gained through work in a call centre environment, retail, hospitality, travel, or other customer-focussed environments
• A desire to learn. From day one, we will invest in your professional development by providing extensive group and personalised training that will assist with your growth as a first-class Customer Service Representative.
• People who are great at building rapport and explaining things over the phone
• Knowledge using Microsoft Office (e.g. word, excel) and a variety of computer systems

Diligenta's vision is to be acknowledged as the best platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. As a business, we drive a culture that is founded on positive change and development.