Online Customer Service Assistant
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
Customer Services Job Description
The Company
Direct Sight is a UK based company and one of the leading suppliers of prescription and non-prescription glasses and sunglasses online and in-store. We strive to be the best and are looking for new talent to join our amazing team of professionals.
Located in Buckinghamshire on the outskirts of West London with excellent transport links by both road (M40/M25) & rail (Metropolitan Line & Chiltern Railways). Free parking on site.
The Customer Service Role
From providing a warm online welcome to potential or existing customers, through to helping customers select the right product for their needs, you will be responsible for creating a personalised shopping experience for every customer. No optical experience is necessary as we will provide all the relevant training, however, excellent written and verbal communication, a passion for helping people, working as part of a team and previous experience in customer service is essential.
What You’ll Be Doing:
- Assisting customer on inbound calls to convert into sales
- Managing live chat
- Outbound calls to customers to provide order updates
- Responding to customer emails
- Working closely with the merchandising team relaying customer feedback on products
- Working closely with the marketing team relaying customer feedback on new trends
- Dealing with customer complaints
- Managing online reviews
- Dealing with customer returns
Requirements:
- Be someone who is enthusiastic with a strong appetite for growth
- A passion for helping people
- Ability to resolve customer complaints in a clam and collective manner
- Excellent written and verbal communication skills
- Experience in a previous e-commerce customer service role
- Speed and accuracy in typing
- Ability to work well in a team and independently
Benefits
- Opportunity to work on high traffic, high performing e-commerce systems
- Competitive Salary & Bonus
- 28 days holiday + your birthday
- 50% Direct Sight Discount Online or In Store
- Free on-site parking
Job Type: Full-time
Salary: £21,000.00-£31,000.00 per year
Benefits:
- Company pension
- Employee discount
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Amersham: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Online Customer Service Assistant roles across Direct Sight's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,000 - £31,000 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying General openings directly to your inbox.
