Visitor Services Assistant - Summer Only

Working Days

These roles are for Summer Staff. Days will vary each week, but every other weekend working is essential.This is a casual contract, but anticipate a minimum of 3 days per week. Contact will be for July - August, but there is potential to return for other school holidays so well suited to a student.

About Discover

Discover Children’s Story Centre is a venue which incorporates literature, immersive play, theatre and storytelling through hands-on and exploratory means for children ages 0-11 years, their families, carers and teachers. Discover is a registered charity, and all proceeds go directly into delivering high quality innovative work. In a standard week we are expecting over 1800 visitors to the centre.

Main Purpose of Position

The Visitor Services Assistant (VSA) will provide an engaged, friendly and helpful first point of contact for the general public. The Assistant will welcome schools, families, community groups and any other visitors to enhance their enjoyable visitor experience.

The role includes working on the Reception desk & Retail shop, on the café, hosting events and assisting the Operations Team. Discover also runs events and projects which take place at different venues around London.

Reports to:

The Head of Operations will oversee performance monitoring and appraisals. Assistants also report to the Visitor Services Supervisors and Café Supervisor.

Specific Responsibilities

Main duties

• Proactively meet and greet all customers visiting Discover and engage with them in an open, welcoming and friendly manner.
• Sell products and provide services to visitors on the Reception, retail shop and café to a high standard.
• Support staff and volunteers in the smooth running of the visitor experience.

Reception & Retail

• Complete transactions for daily admissions and events via ticketing software over the telephone and in person, to ensure a consistent level of service in a courteous manner.
• Maximise sales from individuals, groups and schools.
• Complete end-of-shift financial and visitor report reconciliations with a high level of accuracy and attention to detail.
• Restock items and ensure storage and display areas are neat and tidy at all times.
• Be informed about the retail products & educational resources in the Retail area, to impart knowledge onto customers.

Café

• Serve customers in the café, delivering a high standard of service.
• Ensure all areas are clean and presentable at all times, including seating area, equipment and café server.
• Prepare and serve food and beverage items ready for sale, such as sandwiches, coffee and salads.
• Ensure the product range, display areas and counters are nicely presented at all times.
• Restock items and ensure storage areas are neat and tidy at all times.
• Comply with Food Hygiene policy and standards.
• Assist in stock take and reporting as requested.

Front of House

• Take responsibility for ensuring the centre is clean, tidy and presentable, to ensure high presentation and customer service standards.
• Host any activity taking place, including birthday parties; meeting & greeting, ensuring the event is running smoothly, preparing and clearing the venue space.
• Assist as necessary with hires inside the centre.
• Prepare resources for events, story trail and exhibition activities and marketing materials for various groups of visitors as required.

General

• Regularly monitor and inspect all public areas. Assist in maintaining creative spaces resources, cleanliness and presentation at all times.
• Maintain awareness of all Health, Safety, and Security issues, resolving these when required and reporting to Supervisors where necessary.
• Assist the work of other Discover staff when appropriate.
• Take responsibility for keeping up to date with information about Discover and its programming.
• Work off site at external events when required.
• Attend training and meetings outside of normal shift hours.

Job Type: Part-time Salary: £12.27 /hour

Job Type: Temporary
Contract length: 2 months

Salary: £12.27 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Weekend availability

Education:

• GCSE or equivalent (required)

Work Location: In person

Reference ID: vsasum23
Expected start date: 10/07/2023