Customer Retention Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Role: Customer service advisor.
Hybrid role: 3 days in the office / 2 days working from home.
Monday – Friday: 7.5 hours a day 8:30 -17:30 on a shift rotation / 38 hours per week.
Every 1 in 8 Saturdays to work 8:30 – 12:30.
Total 38 hours a week
Objective based bonus up to £750 per year
Are you a caring and compassionate individual with the burning desire to help?
We are currently working within a people focused healthcare business, providing a variation of high-quality medical products.
Using your kind and empathetic approach you will provide the best possible customer service to retain customers and help to build the business through great customer service.
You will handle customer queries effectively whilst maintaining high levels in customer satisfaction and retention of customers.
What to expect day to day:
- Contacting customers on a monthly basis, confirming orders and delivery details
- Processing orders, advising on delivery times, and resolving any issues with deliveries/couriers
- Processing prescriptions
- Liaising with GP surgeries, building meaningful relationships relating to incorrect details, urgent orders, and missing prescriptions
- Dealing with customer complaints, responding to them appropriately and recording them
- Inputting customer details, keeping records accurate and up to date
About you:
- Inbound OR outbound customer service experience is essential
- Top class communication and relationship building skills
Benefits:
5% pension
23 days holiday, plus one additional for eery year of service until 28 days is reached, plus bank holidays
Health-shield cash-plan
3x life assurance.
If you are interested in this role please click ‘APPLY NOW’.
Job Type: Permanent
Salary: £24,452.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Application question(s):
- What is your notice period?
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Staffing, Recruitment & Subcontracting
Based on transatlantic hiring benchmarks for Customer Retention Advisor roles across Distinct Recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Staffing, Recruitment & Subcontracting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,452 - £24,452 bracket, including retirement vesting and health parity.
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