Remote Delivery Customer Support Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Immediate Starts Available
You will be working Monday to Friday 9am till 5pm, it will include 1 in 3 Saturday on a rota basis.
About the us
DIY-Kitchens.com is the world's biggest online kitchen retailer, a family-owned business with three world class, state of the art manufacturing sites in Yorkshire. We’ve been manufacturing our kitchens since 1982 and we pride ourselves on producing stunning kitchens that our customers love, finished to the highest standard and built to last.
We’re rated “Excellent” by our customers on Trustpilot and have even been awarded “Best Rated Kitchen Brand” By Which? magazine. We now have a number of exciting opportunities for you to join our team of 400+ colleagues and grow your career with us – in return we’ll reward you with some fantastic benefits and a great future with a friendly, dynamic company.
Main Responsibilities
- Ensuring all customers experience a smooth delivery process
- You will be responsible in answering telephone calls as well as responding to queries sent through the online support ticket system
- Ensuring all queries are dealt with professionally and in a timely manner
- Handle delivery complaints through various channels of communication
- Liaising with colleagues internally and delivery drivers to ensure an accurate ETA is provided to customers
- Booking customers in by sending confirmations through text and email
- Deliver exceptional customer service by truly listening and empathising with the customer, while also taking ownership
- Offer problem solving solutions and follow up with customers with a ‘can do attitude’
About you:
- Experience in customer service is a must
- Be empathetic and a problem solver
- Confident IT Skills - able to navigate through various computer systems
- Strong attention to detail
- Be able to communicate in a confident, clear and friendly manner
- The ability to remain calm under pressure in a fast-paced environment
- Flexibility towards working hours as overtime may be required on some days
- Positive attitude towards work
Benefits:
- Will be remote working (no travel costs, no travel time, lunch at home etc)
- Pension scheme
- Family run business
- Weekly pay
- 2-week training programme inhouse
- Competitive salary (not minimum wage)
- 30 days holiday (inclusive of Bank Holidays)
- Company laptop and phone provided
Job Types: Full-time, Permanent
Schedule:
- Day shift
Work Location: Hybrid remote in Pontefract
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Remote Delivery Customer Support Advisor roles across DIY Kitchens's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,991 - £22,760 bracket, including retirement vesting and health parity.
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