Investigation Officer

Our production unit takes pride in offering top-tier luxury airline catering that is both elegant and sophisticated. Our team is dedicated to crafting a one-of-a-kind experience that is attractive to even the most discerning passengers. We focus on providing exceptional quality, first-class service, and an exquisite range of menu options that are sure to impress.

• Obtain all relevant evidence related to an investigation.
• Scrutinise / analyse the evidence and make meaningful observations / conclusions regarding the findings and make appropriate recommendations.
• Ensure that each investigation has an accurate, value - adding conclusion for the type of investigation conducted.
• Make meaningful recommendations as per the type of investigation. This will include, but not limited to, system / people / process failures or internal and external threats
• Ensure that each investigation is concluded within the prescribed and acceptable time limit for the investigation.
• Inform management of any suggestions or proposals to enhance investigative methodology / operating procedure.
• To maintain case files and central investigations database to operational standards
• To attend progress meetings with investigation teams/management
• Develop own skills from training and work experience
• Participate in production of weekly, Monthly and ad hoc MIs as appropriate.
• Ensure that all risks and/or emerging risks, which are identified during an investigation / interaction with stakeholders, are escalated to line management upon discovery.
• Develop and maintain relationships with internal and external stakeholders to build synergies and teamwork
• Actively interact with counterparts in the industry to gain understanding of threats and risks and to share important information on current frauds and fraudsters involved.
• Any other duty as may be assigned Head of security & Investigations
• Handle customer complaints in a professional and efficient manner
• Investigate the root cause of customer complaints and work with relevant departments to resolve them
• Respond to customer inquiries in a timely and accurate manner
• Keep detailed records of customer interactions and complaints
• Escalate serious complaints to senior management as necessary
• Work with other departments to improve customer satisfaction levels
• Develop and implement complaint handling procedures
• Identify trends in customer complaints and recommend changes to improve customer satisfaction

• Strong industry experience or demonstrable relevant industry experience (catering, retail, hospitality)
• Confidence in leading a team, ready to roll up your sleeves and do what is needed to give our partners the best service with a problem-solving mentality
• Passion for high-end cuisine, love for food and motivation to deliver exceptional service
• Well presented, professional individual with a can-do, positive attitude that indulges in team success
• The ability to be a positive change champion for DO & CO, identifying key impact areas and priorities and supporting change programmes and strategies to gain optimal results
• Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for our partners and the DO & CO family
• Previous experience in a similar role or experience within a fast-paced environment
• The ability to acquire an understanding of legal matters and to apply industry legislation and standards
• An understanding of modern industrial technology
• Willingness to stay up to date with new developments, as change is constant in this profession
• Problem-solving skills
• Confidence and resilience

We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment. As a member of our team, you will have access to a range of benefits, including:

• £28,000.00 - £30,000.00 per year
• Enjoy perks by referring your friends through our Refer a Friend Scheme
• Save money and time with On-Site Free Meals
• Expand your skills and knowledge through our in-house training opportunities.
• A business where you can have a real impact, we’re not afraid of new ideas!
• Genuine career development opportunities, both nationally and internationally
• The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market

DO&CO is an equal opportunity employer. All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

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