Guest Services Agent

Competitive + Great Benefits

Doubletree Manchester, Manchester M1 3DG

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2022!

• Stays across the UK at employee rate (a HUGE discount!)
• Discounted Friends and Family rates (that’ll make you really popular!)
• 50% off food and beverage in our hotels
• A range of development and apprenticeship programmes
• We’re committed to your development and progression with lots of promotion opportunities
• You’ll get all meals on duty (because hard work is hungry work!)
• Uniform provided
• We’re big on all things reward and recognition and celebrate success throughout the year
• Commitment to your health and well-being
• Flexible working arrangements
• Discounted use of leisure facilities
• Refer a Friend incentives to influence your earning potential.

As ‘Concierge/Guest Services Assistant’ you’ll be on the front line delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

• Work within the team on duty to ensure that all brand standards are met and at the heart of all decisions. Your responsibility is to ensure that each guest has a problem free stay, within your remit this will be checking in/out, ordering food and/or drink, without any issues so they can relax and enjoy their time at our hotel.
• Be fully conversant with and ensure all ‘shift procedures’ are carried out during your shift (either early or late) within the Food & Beverage and Front of House areas. This includes following procedures for opening shifts, cash handling, guest satisfaction, security, telephone policy, cashing up and closing a shift.
  
  • Responsibility must be taken for any problems or queries that arise during your shift, to either resolve them yourself or seek assistance from the Guest Service Manager/Duty Manager.
  • Be fully aware of the hotel product, facilities and services available in all departments and all relevant cost and prices. Observe the lobby, restaurant, meeting rooms and hotel entrance areas and rectify any faults of tidiness and cleanliness.

You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

Ideally you will have worked in a hospitality/food and beverage/front of house environment and be able to demonstrate initiative. You will be someone who has a reputation for delivering great service and being fun to work with. You will be committed to working on a weekly rota basis, which includes shift work and working weekends, flexible shifts av