GP Receptionist
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Position Overview & Specifications
Company description
Dr Dhitals GP Practice
Job description
ABOUT US
Dr Dhitals GP Practice
Dr Dhitals GP Practice is a busy Practice with over 6000 patients based near Walthamstow Central. We are a friendly team that work well together and help to support one another. We actively support the training and development of all our staff.
JOB DESCRIPTION
JOB TITLE: PART TIME RECEPTIONIST
REPORTS TO: PRACTICE MANAGER
Provide general assistance to the practice team and project a positive and friendly attitude to both patients and other visitors, either in person or via the telephone. To help with assisting and direct patients in accessing the appropriate service or healthcare. Receptionists are the first point of call for patients and our reception does get very busy at times.
Job responsibilities:
- To answer all Telephone calls coming into the practice
- Receiving patients queries and consulting with members of practice team
- To process emails from generic mailbox and prescription requests including E-consult requests and be able to code them daily.
- Process appointment requests for on the day and future appointments from patients by telephone and in person
- Be able to cover all reception positions, when necessary, which would be anytime between the hours of 8.00am 6:30pm Monday-Friday.
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Process repeats prescription request in accordance with practice guidelines when necessary
- Dealing with queries from clinicians
- Have working knowledge of telephone, during and after hours
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
- Preferred previous Customer service or Receptionist / Admin experience in a GP Surgery using EMIS Clinical software.
- Excellent Communication skills
- Ability to work under pressure
- Good IT skills
- Preferably live within the E17 regional area.
- Registration of new patients
Desirable
- Flexibility is essential as you would be required to cover colleague’s annual leave and sickness to ensure the smooth running of the GP reception area.
- Previous patient/customer service based role.
Schedule:
- Monday to Friday
Salary:
- Negotiable
- Salary depending on experience
Contract
Permanent
Working pattern
Part-time
Flexible
Job Types: Part-time, Contract
Part-time hours: 20 per week
COVID-19 considerations:
COVID-19 considerations:
To keep our reception staff safe, we have installed clear screens, wall mounted hand sanitisers and Personal Protective Equipment
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for GP Receptionist roles across Dr Dhitals Practice's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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