Freight Forwarder, Air Freight

Job Req Number: 63745
Time Type: Full Time

Brief Overview

The role of Airfreight is to fully meet customers’ expectations for safe and efficient transport of their products to various worldwide destinations from the UK in accordance with company policy and procedures as well as statutory

requirements. The successful applicant will take direct ownership of customer relationships and ensure all business is implemented successfully and communication to the client is of the highest level. Delivering an excellent standard of

customer service is extremely important to this role.

Key Tasks

• Use of Company In-House systems to complete Export documentation and operational processes.
• Organise operational workflow to meet customer timeframes.
• Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
• Ensure legislative compliance in all areas.
• Maintain Customer profiles/SOP’s
• Resolve customer issues and escalate where support is needed.
• Liaise with sub-contractors to arrange carriage of goods to various worldwide destinations.
• Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments.

• Complete all administration functions in accordance with company policy and procedures.

Key skills and requirements

• Good communication skills
• Good organization skills and effective time management
• Commercial awareness
• Attention to detail
• IT Literate in Microsoft Office

• Problem solving

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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