Returns Administrator

Here at Dunelm we are recruiting for a Returns Administrator to ensure all aspects of the returns process are carried out accurately and efficiently in accordance with the current processes and procedures.

Working hours: 8:00am-4:00pm, Monday to Friday

As a Returns Administrator responsibility will include:

• To identify potential product issues
• Use and understand the process of Hand Held Terminals (HHT)
• Understand the processes and procedures for Returns Goods In and Returns Goods Out
• Liaise with stores with reference to any returns issues that may arise
• Liaise with suppliers to arrange collections of returned goods and deal with any queries regarding amounts or values
• Liaise with finance over any discrepancies with returns PO’s
• Liaise with the quality department over potential product issues
• Liaise with 3pl operators and monitor their stock files
• Liaise with customer services to highlight trends in returned items and raise any issues relating to customer refunds.

To complete all paperwork and system processes in line with department activity ensuring accuracy is maintained throughout, including:

• Record information from returns and log them onto the system
• Complete write off adjustments and record
• Raise debits to suppliers for returns
• Arrange collections with suppliers for returned stock
• Record daily activity including hours used, pallets completed and pallets returned to stock
• Filing all paperwork in the relevant place
• Control and monitor re-called stock and stock in transit

To produce accurate reports for managements use both internal and external including:

• Supplier, collection and pallet count
• Activity, hours and pallets salvaged and returned stock
• Scrap record
• Financial reporting

Desired knowledge and skills:

• Excellent Interpersonal and communication skills
• Problem solving ability
• Able to use and work on own initiative
• Flexibility
• Professional individual with eagerness to add value to business
• Able to prioritise and make justifiable decisions
• Thorough, methodical, common sense approach
• Accuracy

What we can offer you:

• Holiday entitlement of 28 days.
• Days off so you can celebrate your Birthday and also when you move ‘Home’ so you can get settled in.
• Family leave – Maternity and paternity leave.
• A cool 15% discount on all Dunelm products, in-store and online to help make your house a 'Home'.
• Amazing Internal colleague network groups where our colleagues are empowered to create environments where everyone can feel at Home communicate.
• Contribution to your pension scheme for the twilight years.
• Fantastic sharesave option where colleagues can buy Dunelm shares on a monthly basis at a discounted rate to build up an investment for that rainy day.
• Cycle to work scheme to help keep colleagues fit and help with air pollution, travel costs, tax and national insurance.
• Continuous training and ongoing coaching so colleagues feel confident and in control of their role.
• A caring and diverse colleague wellbeing support which includes access to our colleague financial support fund, an online medical GP and counselling support which is provided by our partnership with Retail Trust.
• Tonnes of genuine career opportunities and the support to grow your career through the business as each individual colleague wishes to.

Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.