Telesales Executive
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Position Overview & Specifications
Job Title: Telesales Executive
Location: Luton (hybrid working)
Salary: Up to £22,000 plus generous monthly bonus scheme & benefits package (Average OTE £26,000 per annum)
Role: Permanent (up to 37.5 hrs) - Part time available!
Contact Centre Opening Hours : Monday – Friday, 8am – 6.15pm (variable shift patterns) and Saturdays 9am – 1pm (you will be required to work 1 in 3 Saturdays)
BENEFITS
- WORK FROM HOME FLEXIBILITY
- GENEROUS BONUS STRUCTURE
- FANTASTIC HOLIDAY PACKAGE
- EMPLOYEE DISCOUNTS
& much more!
OVERVIEW
Our client is one of the UK’s leading businesses in their field, they are looking for skilled Customer Service Professionals who will support the delivery of an already successful and vibrant team!
This is an exciting role as our client transforms their business with the growth of their Aftermarket Sales Team and offers unlimited scope for future progression with a well known household brand!
The role is to be the first point of contact for when a customer needs support or requires a service with their product - so no cold calling!
This is an exciting time to join our client as they are making significant investments into their customer experience, developing new products and solutions!
THE ROLE – KEY RESPONSIBILITIES
- Handling inbound enquires for customers in need of support or repair, adapting your approach to varying customers’ needs
- Work as a part of a team to deliver an exceptional service and achieve key performance targets
- Utilising the available products and services to find a solution for the customer that best fits their needs
- Accurately record customer data, ensuring compliance when selling regulated services
- Seek out opportunities to upsell through service
IDEAL CANDIDATE
- A passion to deliver a first-class customer experience and retain the customer loyalty
- Experience of working within a sales/service environment
- Be enthusiastic about working in a fast-paced, targeted environment
- Have excellent verbal and written communication skills
- Self-Motivated in both your daily activities and in self-development
- Enjoy working as a part of a team
COMMUTABLE LOCATIONS: Luton, Dunstable, Milton Keynes, Stevenage, Hemel Hempstead, St Albans, Bedford
KEY WORDS: Sales Executive, Telesales, Customer Service, Aftersales, Retail, Appliances, Contact Centre, Call Centre
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20 - 37.5 per week
Salary: £20,000.00-£22,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home
Schedule:
- Day shift
- Flexitime
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Luton: reliably commute or plan to relocate before starting work (required)
Work Location: Hybrid remote in Luton
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Telesales Executive roles across E G Creations's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,000 - £22,000 bracket, including retirement vesting and health parity.
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