Customer Care Adviser
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Care Adviser – Ealing Dental Specialists (Orthodontic Practice)
Our busy and bubbly specialist orthodontic practice in the heart of Ealing (W5 - 2 minutes' walk from Ealing Broadway Station) is looking for an energetic, reliable and committed person to join our front of house team.
The role is what may be expected - dealing with our patients in person and over the telephone with appointment related queries, advising them about their options and associated costs, providing the necessary administrative support (paperwork) to ensure the smooth running of the practice as well as dealing with some financial transactions (taking payments).
The ideal candidate is someone who is either eager to learn (full training can be provided) or have experience either in dentistry or a high profile customer facing environment (at least 2 years).
What we are looking for is a good communicator with patience and affinity to deal with people, excellent command of the English language, a positive mindset (solving problems is one of the aspects of this job and taking initiative and being proactive is definitely a must) and some computer skills (word and excel).
We offer a competitive salary (happy to pay handsomely for quality and reliability) and training, career progress and unlimited earning potential.
Start data asap - to apply please send CV.
Job Types: Full-time, Permanent
Salary: £11.00-£14.00 per hour
Benefits:
- Company pension
- Wellness programme
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- London, W5 3TJ: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer facing: 2 years (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Care Adviser roles across Ealing Dental Specialists's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £14 bracket, including retirement vesting and health parity.
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