Call Handler/receptionist
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
As the receptionist at one of our flagship branches, you will be the face and voice of the business.
You will be liaising with patients, creating a calm enviroment, and booking our patients in to our clinic.
You will be taking calls and answering queries as well as general administrative and receptionist duties.
You will be working at our main clinic in B74.
You will be taking up to to 40-60 calls a day booking patients in to our diary management system and other duties that may arise to ease daily company demands.
Full training will be provided.
Full time role 9-5 pm Monday-Friday.
Competitive starting salary for role £17500-£19500 dependant on experience.
Previous call handling experience and knowledge of West Midlands and Birmingham geography would be preferred but not essential.
Previous experience in a healthcare environment would be beneficial but not essential.
Word and Excel experience required to fill out basic KPIs.
Computer literate with good communication and English skills.
Immediate start ASAP.
Statutory holiday entitlement 20 days + bank holidays.
Job Type: Full-time
Salary: £17,500.00-£19,500.00 per year
Benefits:
- On-site parking
Schedule:
- Monday to Friday
COVID-19 considerations:
Fully Covid Compliant,
Face masks and gloves worn for all patients.
Ability to commute/relocate:
- Sutton Coldfield: reliably commute or plan to relocate before starting work (required)
Experience:
- Administrative experience: 2 years (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Call Handler/receptionist roles across Ear wax specialist's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £17,500 - £19,500 bracket, including retirement vesting and health parity.
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