Occupational Health Receptionist/Admin Assistant

An exciting opportunity has arisen for a Receptionist/Admin Assistant to join the Occupational Health Team at the Queen Elizabeth the Queen Mother Hospital, Margate.

Previous applicants need not apply

To provide full administrative services to the Consultant led Occupational Health Team in respect of East Kent Hospitals University Trust staff, and other NHS clients within Kent, including Income Generation Clients.

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.

Our vision is 'great healthcare from great people'. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’.

We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.”

If you are considering applying for any vacancy with East Kent Hospitals University Foundation Trust (EKHUFT) please ensure you are comfortable being fully vaccinated against COVID-19 and that you understand that we are treating COVID-19 positive patients within our hospital.

Unless you are informed in writing that your post does not require full vaccination, it will be a condition of your employment that you are and remain fully vaccinated for COVID-19 unless you have medical exemption. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Undertake Reception duties on a daily basis. All callers to be treated with tact, discretion and courtesy, this will require the ability to exercise judgement when dealing with Trust Staff and Income Generation Clients needs when providing non-clinical information. To maintain confidentiality at all times.

Answer telephone enquiries, take messages accurately; give information and advice (non-medical) in a manner responsive to the client’s needs and in accordance with trust process.

To process email enquiries received in the OH email accounts.

To process documents received via the OH Portal.

Make appointments for staff as directed using , ensuring maximum use is made of all clinical appointments and relevant documents are available to enable clinical decisions to be made.

To undertake photocopying, scanning, sort and accurately circulate mail.

Accurate and timely data entry, electronic filing of OH medical notes using WinDip Software, and retrieval of notes as required.

Incoming and outgoing correspondence to be dealt with in an appropriate manner, using standard formats where indicated.

Assist in collection, collation and presentation of data for research/statistics as appropriate for decision-making and allow for forward planning of future services.

Ensure that stationery supplies are adequate and notify Administrator as and when re-stocking is required. Accept deliveries and ensure they are signed for.

Assist in the support of OH client portal to ensure client service satisfaction is maintained.

Provide cross site cover during periods of absence.

To undertake any other duties as appropriate to Band 2 criteria in order to fulfil the requirements of the service

To undertake any training relevant to the post including mandatory training.

To develop and maintain good working relationship with colleagues

To suggest improvements in services and procedures wherever possible

The Post Holder will ensure compliance with the Trust’s Risk Management Policies and Procedures. These describe the Trust’s commitment to risk management, the recognition that or aim is to protect patients, staff and visitors from harm and stress that all staff have a responsibility to minimise risk.

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'.