Customer Service Administrator
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We're in need of a customer-focused professional to help our thiriving ecommerce website, vapoholic.co.uk. The successful candidate will be responsible for answering inquiries originating from our website, social media and customer email. This position requires both excellent written and oral communication skills, as well as the ability to thrive in a fast-paced customer service environment. You will also play a crucial role in the order fulfilment process and office administartion duties.
Responsibilities:
- Answer inbound calls and offer assistance with company's online services.
- Listen to and resolve customer inquiries, such as billing issues, over the phone or via email.
- Assist customers with technical issues such as payment processing, access issues, and hardware or software troubleshooting.
- Actively work to resolve all customer complaints and ensure that they are satisfied with the resolution.
- Knowledge of vaping terminology and industry is beneficial
Job Types: Full-time, Permanent
Salary: £21,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across Ecig Vapers's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,000 - £24,000 bracket, including retirement vesting and health parity.
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