Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job description
Here at ECO we are looking for Customer Service Advisors to join our team! We pride ourselves on developing our new and existing staff on their customer service skills, supporting their personal growth and building more engaged employees to get the best out of each individual.
This coupled with a unique, fun and vibrant environment makes ECO the perfect career choice. Experience is not necessary! We love to work with people who are driven to succeed, who immerse themselves in our culture, and who want to build a career here. Positivity, determination and enthusiasm are vital to doing well within ECO! No matter what your experience, whether you have experience in hospitality, care, retail, sales, education/teaching, charity/volunteer work, or any other public or customer service roles, then ECO is the place for you!
Your hard work will be rewarded through weekly incentives including EARLY FINISH FRIDAYS, CASH AND VOUCHER PRIZES and HOURLY RATE UPLIFTS! We also hold STAFF PARTIES and reward loyalty through extra holidays! Want to be part of the team? ECO are looking for applicants who are: Customer focused and enjoy talking to people Friendly and professional, building rapport with customers and being honest Understanding to customers and their needs Motivated to be part of the ECO culture, bringing your individual character to the role!
Resilient as it can get busy on certain days and there could be lots of calls in the queue Interested in being be part of a team and company, where your hard work is recognised! Benefits: Regular Incentives On-site Canteen Free On-site Parking Company Pension Internal Referral Incentive Real Opportunities for Internal Progression Anything else you might need to know! 8 Hour Shifts Monday to Friday including 1 in 4 Saturdays Up to 33 days holiday per year £21,673.60 per annum up to £22,672.00 per annum basic salary!
Write to Francesca Clinton
Job Type: Full-time
Salary: Up to £22,672.00 per year
Schedule:
- 8 hour shift
Job Type: Full-time
Salary: £21,673.00-£22,672.00 per year
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Sunderland: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Expected start date: 22/05/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Business Consulting
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across ECO (EC Outsourcing)'s corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Business Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,673 - £22,672 bracket, including retirement vesting and health parity.
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