Senior Product Manager - Processing

Edenred is a leading digital platform for services and payments and the everyday companion for people at work, connecting over 50 million users and 2 million partner merchants in 46 countries via roughly 900,000 corporate clients. Edenred offers specific-purpose payment solutions for food (such as meal benefits), incentives(such as gift cards, employee engagement platforms), mobility (such as multi-energy, maintenance, toll, parking and commuter solutions) and corporate payments (such as virtual cards). True to the Group’s purpose, “Enrich connections. For good.”, these solutions enhance users’ well-being and purchasing power. They improve companies’ attractiveness and efficiency, and vitalize the employment market and the local economy. They also foster access to healthier food, more environmentally friendly products and softer mobility. Edenred’s 10,000 employees are committed to making the world of work a connected ecosystem that is safer, more efficient and more responsible every day. In 2021, thanks to its global technology assets, the Group managed close to €30 billion in business volume, primarily carried out via mobile applications, online platforms and cards. Edenred is listed on the Euronext Paris stock exchange and included in the following indices: CACNext 20, CAC Large 60, Euronext 100, FTSE4Good and MSCI Europe. The current PPS processing platform processes around billion transactions per year, over different channels including open-loop card schemes, 80+ closed-loop card schemes, various funding channels and UK & SEPA bank payment rails. This is used by a wide range of programmes including fintech challenger banks, travel products, employee benefits and retail gifting. This is a fantastic opportunity for a product manager to add real value where PPS are re-building major aspects of the platform which is used by millions of users per month. Part of a fast-moving environment where key objectives include:

• Management of the Processing domain
  • Processing of normalised transaction across channels in a standardised workflow
  • Aggregation of features in the pipeline
  • Ensure appropriate design to support availability, the ability to scale and appropriate response times & high availability, whilst having visibility to enable operational diagnostics

• Support the business transformation into a more product centric organisation to increase focus on better services and more balanced priorities on internal needs
• Leading the product domain cross functional team from a business perspective
• Responsible for leading innovation in the domain
• Collaborating with stakeholders, clients and internal departments to capture business requirements.
• Prioritising the backlog with a focus on maximising value

Accountable to Product Director Responsible for (direct reports?) 2-3 people (Business Analysts) Experience & Knowledge Requirements

• Demonstrable experience in Issuer card transaction processing with Visa and Mastercard or closed loop solutions
• Minimum 2 years product manager experience and 3+ years in delivery role (BA, Product Owner, Senior Developer/QA)
• Can comfortably articulate how card payments function and how the exceptional scenarios are dealt with to avoid financial loss
• Can give examples of key deliverables, explain their role and articulate the value delivered to the business
• Demonstrates the ability to consider the wider rather than a single client
• Must be a self-starter, progress new features without the need to be micro-managed or drip fed. Takes the initiative, proactively unblocking issues and addressing gaps
• Prioritise product domain backlogs and ensure wider strategic deliverable are completed on time
• Experience of operational process improvements
• Driving continuous improvement
• Familiar with Agile and Scrum methodologies
• Can assess & carry out data analysis to make better informed decisions.
• Experience working in a fast-paced environment, juggling multiple priorities against deadlines

Key Working relationships Internal/External

• Multi-disciplined Product domain teams
• Clients
• Bridge between the business and the technical realms
• Internal teams
• 3rd parties including service providers

Key Result Areas Descriptions

• Product domains meet the wider needs of clients to facilitate the move away from the legacy platform
• Deliverables are operationally supportable, secure and scalable
• Driving continuous improvements across the product domains and solving pain points

Key Tasks Description

• Be the business single point of contact for a specified PPS functional domain.
• Working with the product domain cross functional team to:
  • Capture and document clear user stories or standard feature overview
  • Capture estimates for roadmap and sprint planning
  • Prioritise the backlog to deliver and a focus on adding value to the business
  • Package the service for in terms materials for clients, operations and client delivery team to roll out the feature
  • Where required support and address impediments outside of the team
  • Give the development teams clear business context and measurable business objectives to motivate and get buy in to deliver on time
• Rationalising the business case to prioritise the backlog in line with PPS’ strategy, including:
  • New features
  • Fixing or optimising existing elements
  • Operational improvements including security, monitoring and visibility into the health and behaviour of the domain.
  • Understand business cases and be able to arbitrate between requests, challenging requests where appropriate with relevant data
• Independently managing the implementation of requirements from shaping through to build, acceptance testing and rollout end-to-end.
• Monitor development delivery while identifying, challenging and overcoming delays and obstacles
• Removing impediments and minimizing disruption to maximise development efficiency
• Planning, effort estimations, and status reporting
• Support other team members to achieve company objectives along with promoting a positive collaborative atmosphere
• Packaging of the services/features for clients, operations and the delivery teams to rollout the feature

Core skills & behaviours

• Experience in payment scheme standards such as ISO8583 and ISO20022
• Product mindset and a self-starter, must be able to drive forwards without being drip fed answers
• Balance continuous improvement & operational optimisations, with client requirements
• Manage several requests and parallel work streams encompassing IT and ancillary activities.
• Positive attitude and outlook, determined, enthusiastic and resilient
• Strong communication and interpersonal skills with teams both onshore and offshore.
• Ability to emphasise with clients and & internal users to better understand their needs and pain points.
• Ability to work with external international clients and 3rd parties in a customer facing business
• Quick learner within a fast-paced environment.
• Work independently with agreed remit and autonomy
• Highly organised, with experience of working within an agile environment
• Clear concise reporting, outlining key points
• Analytical mind-set and can evaluate the business case/value
• Comfortable being a bridge between the technical and business worlds
• Foreign languages a plus: Spanish, Portuguese or French

• 25 days annual leave excl. bank holidays
• Hybrid working environment
• Bonus scheme
• Medical & international travel cover (leisure and action sports)
• Competitive Pension Scheme
• Income protection
• Life insurance
• Season ticket loan
• Cycle to Work scheme
• Monthly gym allowance
• Holiday trading scheme
• Employee Assistance Program (incl. family members)
• Employee discount shopping platform
• Digital learning platform
• Complimentary fruit, snacks & refreshments
• Volunteering programme
• Social events
• Employee referral bonus scheme

Additional Information PPS currently operate hybrid working model between home and office working, with at least 2 days in the office (offices based in London and Swindon) The role involves meeting clients, requiring occasional travel to either UK, Europe (potentially over 2-3 days), International (exceptional, but can be 3-5 days in duration) Apply now and Vibe with Us!