Customer Service Advisor - Hove
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Service Advisor
Hove
Starting Salary of £23,295 Plus Excellent Benefits Package
Our Customer Service Advisors (or Energy Specialists as we like to call them) are pivotal to building strong relationships and innovative solutions to deliver an exceptional customer experience.
You don’t need to have experience of working in a contact centre, or customer services. If you’re resilient, able to work under pressure and have a curious nature, we’d love you to apply.
You’ll thrive in this role if you care about the customers you are speaking with and are passionate in your desire to help them. We’ll train you on our fabulous new system, as well as all the ways we like to communicate with our Customers, to deliver a high-quality experience.
The role has a starting salary of £23,295 and we also offer a range of flexible benefits including:
- Bonus plan, market-leading company pension scheme and life assurance
- Health screening, dental insurance and critical illness cover
- Mental health support, including access MIND and the THRIVE app and our nine employee support networks, (e.g. Working Parents, RACE, Disability & Carers)
- Discounts for gym membership, travel insurance, breakdown cover, tech vouchers and dining card to name but a few.
At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity and inclusion. We’re a disability confident employer, we’ll do all we can to help with your application and are happy to discuss any adjustments you may need.
Above all, we’ll value the difference you bring and offer opportunities for you to thrive and succeed.
Want to find out more? Apply now and a member of our Team will be in touch to talk to you about this fantastic opportunity!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Energy & Utilities
Based on transatlantic hiring benchmarks for Customer Service Advisor - Hove roles across EDF Limited's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Energy & Utilities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,295 - £23,295 bracket, including retirement vesting and health parity.
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