Information Desk Assistant
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Position Overview & Specifications
We’re here to create and harness knowledge, to deliver opportunity for everyone.
About the Role
You will be a member of the Faculty of Health, Social Care and Medicine and will work closely with other Information Desk Assistants (based in Ormskirk) and Facilities Management colleagues. You will be expected to adopt a flexible approach to the diverse demands made upon the Faculty’s support team and have a ‘can do’ attitude.
You will be responsible to the School Administration Manager for the day-to-day delivery of outstanding customer service via the Information Desk at St James’ Manchester campus in the Faculty of Health, Social Care and Medicine.
For informal enquiries about this vacancy, please contact: Rose Walker, Departmental Administration Manager at Rose.Walker@edgehill.ac.uk
About You
AsInformation Desk Assistant, you will:
- Have experience in front-facing customer service.
- Be a great communicator who is dependable and has excellent time management skills.
- Have a positive approach to work and be able to work independently.
At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.
Rewards & Benefits
- A minimum of 35 days annual leave per annum (inclusive of bank holiday and University closure days)
- Discounted membership to our onsite state-of-the-art sport and leisure facilities
- Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
- A wide range of development programmes to enhance your career.
- Beautiful award-winning on-campus working environment.
- Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%
For more information on our rewards and benefits click here.
About Us
At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.
Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.
Because for us education isn’t about how much you take in. It’s about what you take out into the world.
Inspiring minds and changing futures since 1885,Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.
Job Types: Full-time, Permanent
Salary: £21,735.00-£22,197.00 per year
Benefits:
- Bereavement leave
- Canteen
- Company pension
- Employee discount
- Health & wellbeing programme
- On-site gym
- On-site parking
- Relocation assistance
- Sick pay
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: EHA2134-0523
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Information Desk Assistant roles across Edge Hill University's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,735 - £22,197 bracket, including retirement vesting and health parity.
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