Customer Service Team Member

Customer Experience Team Member

Salary – £19,242 per annum, pro rata

Part-time – 16 hours per week (Friday and Saturday)

Location – Edinburgh International Climbing Arena, Ratho

Become a proud team member of Europe’s largest indoor climbing arena and help us provide an unforgettable experience to every visitor. Our state-of-the-art facility is a great adventure destination, a world-class attraction that offers adrenaline-rushing fun for children and adults. We are looking for an outgoing, positive, and energetic individual to join our front-of-the-house team as Customer Experience Team Member.

As a first point of contact, you will be responsible for:

• Creating a welcoming and fun environment for all customers and employees.
• Responding to customers’ questions and enquiries in person, over the telephone, and by email in a friendly and efficient manner.
• Processing and administrating activity bookings, taking payments, issuing invoices, and using every opportunity to maximise sales.

Our ideal candidate will be:

• Able to demonstrate exceptional customer service with experience in customer-facing roles in the leisure, hospitality, or retail industry.
• Enthusiastic individual with strong organizational skills and ability to the juggle multiple demands simultaneously.
• Great listener with excellent interpersonal and communication skills and the ability to relate to people of all ages.
• Decisive, fair, and consistent problem-solver, able to organise and prioritise workload effectively and find answers to every question.

In return we offer:

• FREE membership across all our centres with access to fitness classes, gyms, and swimming pools
• Opportunities for training, career growth and development
• Generous holiday allowance (32 days, rising with service up to 40 days)
• Shift work which may fit around other commitments
• Cycle-to-work scheme
• Paid sick leave
• Company pension
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Please note: you must be able to commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA.

Closing date: 23rd April 2023

Assessment date: 27th April 2023

Registered Scottish Charity No: SC027450

Job Types: Part-time, Permanent

Salary: £19,242.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Enhanced paternity leave
• Free fitness classes
• Free parking
• Gym membership
• On-site gym
• On-site parking
• Sick pay
• Store discount
• Wellness programme

Work Location: One location