Customer Relationship Assistant

Elis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are an authority in most of the 29 countries in which we operate, employing 52,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people!

About the Role:

We currently have an exciting opportunity for a Customer Relationship Assistant to join us in the ICS Key Accounts Team based in Handsworth Birmingham. The role is to provide comprehensive Administration support to the Key Account Managers and Account Management Director.

We are looking for someone who's organisational skills are outstanding and who is proficient in Microsoft Office & Excel. You must have a passion for delivering high levels of customer service support.

Your duties will include;

• Managing a portfolio of customers for Cash Collection and Credit Control.
• Managing an internal service inbox and dealing with Customer and Internal enquiries.
• Dealing with customer complaints and completing KPI information for Key Account Managers.
• Running and manipulating customer reports within Excel and Power BI.
• Uploading Information into Customer Portals.
• Using simple KPI and KAPTA platforms for reporting.
• Co-ordination and support Key Account Managers with contractual paperwork in line with company processes.
• Working closely with key stakeholders including local and regional management teams.
• Participate in and support continuous improvement projects/workstreams.
• Supporting other teams on Annual Leave.

About you:

Our ideal candidate is someone who;

• Excellent communication skills both verbal and written.
• Excellent working knowledge of Microsoft Office, Excel & Dynamics.
• Customer and solution focused.
• Good attention to detail and ability to evaluate data and interpret the information effectively to continuously improve the department/team.

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Birmingham B21 8LE: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you looking to progress within a corporate business?

Education:

• GCSE or equivalent (required)

Experience:

• Administration: 2 years (required)
• customer service: 2 years (required)

Work Location: In person