Junior Service Desk Analyst Apprentice

EMA Training are recruiting for this apprenticeship position on behalf of our client, Svella Connect. If your application is progressed to the next stage, you will receive an email from the EMA Recruitment team to arrange a call to discuss the next steps.

Job Information

• Location: Park Lane Business Park, Kirkby in Ashfield
• Postcode: NG17 9LE
• Programme: Information Communication Technician Level 3
• Salary: £18,000-£21,000

Brief overview of role

Are you tech savvy with a passion for outstanding customer service? Leading telecoms and Digital Infrastructure provider, Svella Connect, is hiring an IT apprentice! Reporting to the Desktop Support Lead, you will support internal users with hardware, software, and key systems including troubleshooting issues and deploying new systems and services.

Duties and Responsibilities

Typical duties will include:

• Provide 1st line technical support for company computer systems and user equipment, including laptops, desktops, smartphones, and tablets.
• Providing remote user support for desktop and mobile users, including occasional site visits for job resolution and equipment delivery.
• Performing basic administrative support duties, as required, to meet specific operational objectives.
• Fault diagnosis on company devices such as laptops and desktops, mobile phones, and tablets.
• Liaise with external suppliers and contractors.
• Purchasing, imaging, and configuring new laptops, desktops, mobiles & tablets, including software installation.
• Providing the first point of contact for staff and dealing with issues whist managing service desk workload.
• Escalating issues to 2nd line where necessary.
• Utilising support tools including ITSM and endpoint management software such as Manage Engine ServiceDesk Plus and Desktop Central.

Training

Level 3 Information Communications Technician Standard.

Apprenticeship training will be delivered in a classroom environment, from the EMA Derby Hub on Siddals Road, Derby.

You will have access to modern, high performance machines, in addition to having the opportunity to explore computer hardware with expert tutors and instructors.

The qualification has core knowledge elements, before branching out into 3 pathways, which are as follows:

• IT Support Technician
• Network Technician
• Digital Communications Technician

The employer and training provider will agree on which is the most appropriate pathway, and this will influence the project as part of the end-point assessment.

Career Progression

Upon successful completion of the apprenticeship, the apprentice will have the opportunity to progress onto a higher level apprenticeship programme, if agreed by the IT Director as part of a structured professional development plan. There will be a range of progression pathways on offer, including cyber security, network engineering, projects and consultancy.

Things to consider

Svella employees have access to a wide range of benefits, including 25 days holiday (+ bank hols), private medical insurance, free eye-tests, staff perk scheme, free parking, flexible working and a 5% enhanced pension contribution. Although not essential, Svella would prefer the candidate to have a full driving licence with access to a vehicle.

About Svella

Svella Connect is a leading provider of telecoms and digital infrastructure with the majority of their work delivered within long-term alliances and framework contracts. Svella’s focus is on delivering efficiency by developing innovative ways of working to ensure excellent service for clients and their customers, whilst exceeding regulatory demands.

Job Types: Full-time, Permanent, Apprenticeship

Salary: £18,000.00-£21,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application question(s):

• Why are you interested in an apprenticeship in ICT?
• How do you plan on commuting to the workplace each day?
• Do you hold 5 GCSE grades C/4 or above, including Maths and English? (or equivalent)

Work Location: In person