Administrator Apprentice

Duties/Responsibilities

• Assist in Absences and Overtime recording via Smartsheet and ADP.
• Identify and respond to colleagues’ requirements via telephone and email communications.
• Assist in Uniform ordering and Distribution
• Ensure high level of input accuracy to rigidly maintain data integrity
• Ensure Site communications are sent in a timely manner.
• Ensure up-to-date training on the system applications by attending training courses or by self-taught modules
• Maintaining the filing and archive systems
• Assist in training file management, filing and updates.
• Attend to all related queries from internal as well as external clients within the laid-down timelines either by phone or in writing and ensure high level of customer satisfaction
• Assist with general office duties such as, stationary stock control
• Compile spreadsheets in Word or Excel format for any non-standard reporting
• Identifying with and participating in the attainment of team objectives and priorities. Communicating and sharing knowledge with other team members
• Developing personal skills to meet both individual and team needs
• Maintain focus on excellent customer service delivery standards
• Maintain a high level of knowledge of all products and services on offer by the company
• Work towards the continuous improvement of EMCOR’s (including Workplace Health & Safety, Quality Assurance and Environment), existing standards, values and culture
• Manage time effectively and efficiently to meet the varied and demanding nature of the role.
• Complete any reasonable request from management.

Person Specification

• Articulate, numerate and preferably IT literate.
• Good Verbal and communication skills.
• Basic understanding of Microsoft Packages .
• Be resilient under pressure and be able to converse confidently with staff, suppliers and customers at all levels.