Customer Support Manager
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
- Basic salary up to £40,000
- Tech4Good Sector
- Hybrid working model
We are representing an amazing Tech4Good start-up based in Bristol, who are looking for a new Customer Support Manager. They’re looking for somebody that has customer support/success experience, ideally within the software industry, who is now looking to make a real difference with their career.
What you'll be doing
- Help to manage the customer support departments daily functions and assist users with front end support.
- Address any escalated customer support issues.
- Implement processes to enhance customer satisfaction.
- Report any bugs to the relevant departments at cross functional meetings.
- Oversee the expansion of the team including interviewing and hiring new employees.
What you'll need to apply
- Experience within a customer support role, ideally within the tech industry.
- Previous experience within a managerial position is beneficial.
- A great track record of improving customer satisfaction.
- Fantastic communication and problem solving skills.
What you'll get in return for your talents
- Salary of up to £40,000 per annum.
- 33 Days annual leave.
- Hybrid working options.
- Enhanced holiday – buy up to 5 additional days per year.
- Cycle to Work Scheme.
- Free software use for family and friends.
- Exciting progression opportunities.
What next
Hit apply or contact Tom directly!
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Support Manager roles across Enable recruitment's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £40,000 - £40,000 bracket, including retirement vesting and health parity.
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