Customer Service Administrator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Reliable. Conscientious. Proactive. Friendly. Motivated. Organised.
These six words sum up our ideal candidate.
Energy Specifics specialises in energy efficiency building assessments and energy saving upgrades. We work with energy companies, social housing providers, landlords, local authorities and householders to lower carbon emissions, reduce energy costs and help people improve the comfort of their homes.
We are looking for an experienced Customer Service Administrator to join our growing company. This is a full-time permanent role, available for an immediate start, operating 100% from your home office. Working as part of our friendly sales support team, the key responsibilities of this role include:
- Supporting the Operations team with projects from inception to completion.
- Delivering a consistent, positive customer experience via email and telephone.
- Processing grant applications.
- Arranging appointments, diary management.
- Using a CRM database system.
- General administrative tasks.
What we need from you
- Proven experience in Customer Service.
- Experience dealing with customer queries.
- Ability to communicate effectively.
- Strong organisational skills.
- Computer literacy using MS Excel, Word and Outlook (mandatory).
- Experience using Pipedrive (optional).
- Data entry experience.
- Excellent attention to detail.
- Ability to see a task through to completion.
As your role will be fully working from home your role will be dependent upon reliable access to a broadband service.
You will need to complete the two skills tests for your application to be considered.
What we offer you
The fully inclusive annual salary is £22,425 and the role is subject to successful completion of a 3-month trial period. Our standard working week is 37.5 hours: Monday to Friday, 08.30-17.00.
- 23 days holiday plus bank holidays.
- Statutory workplace pension scheme.
- Full complement of IT hardware to enable efficient working from home.
Job Type: Full-time
Salary: £22,425.00 per year
Benefits:
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Are you based in the UK?
Experience:
- Administrative: 2 years (required)
Work Location: Remote
Application deadline: 17/03/2023
Expected start date: 11/04/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Administrator roles across Energy Specifics Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,425 - £22,425 bracket, including retirement vesting and health parity.
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