Solution Architect - Media Management

Red Bee was born in media and for the past 15+ years we have made significant contributions to the development of the global media industry, empowering the world’s strongest media brands, broadcasters and content owners to instantly connect with audiences anywhere at any-time. Our partners include BBC, Channel 4, ITV, Canal+, ExtremeE, TV5MONDE and many others.

We are truly a global company, working across borders in 175 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees improve their potential every day. Our employees live our vision, core values and guiding principles.

Red Bee is committed to providing a work environment that supports well-being, productivity, and collaboration. For this position we offer hybrid working hours.

About this opportunity
As Media Management Engineer, you will be responsible for providing detailed technical knowledge in our media management solutions including both video and audio coding and transcoding systems. In the role you will be proactive and provide business support to establish and improve the business for the respective products or services, along with being a third line support when required. The role encompasses an element of 3rd line support, particularly in the delivery phase, and there is a solid focus on documenting and handing solutions over to operational support.

What you will do

• Take ownership of project work as appropriate and requested by the Solutions architecture and delivery capability, working aside other team members to deliver projects.
• SME in how transcode and AQC solutions are configured within the RBM Nucleus platform
• Ensure technical queries are resolved promptly to ensure project delivery remains on time and on budget and delivers fit for purpose solutions into operations consistent with technical strategy.
• Identify areas for improvement in existing solutions and contribute to new solution strategy.
• Stay ahead of supplier and market technology trends and developments.
• Focus on customer service and solution quality
• Deliver training sessions and ensure documentation provided to operations and support teams on new solutions as necessary.
• Act as point of support for operational teams

You will bring

You will have direct experience with investigation and trouble shooting. Experience in a Media Management operational setting will be a plus, as well as knowledge and/or experience in the following:

• Experience supporting and configuring transcode supporting technologies such as AQC and audio level correction e.g Telestream, Aurora, Vid Checker, Minnetonka Audio Tools Server.
• Good working knowledge of digital media processing, workflow, analysis and editing tools and principles.
• Provide technical problem solving to translate found opportunities into detailed technical offering, and proposals
• Experience with building, configuring and deploying video transcoders. Eg: Telestream Vantage and FFMPEG including quality optimisation, acting as a Subject Matter Expert in these technologies.
• Be able to be on call on a rota basis to provide out of hours support when required
• Substantial experience of project delivery and Support (including at least some demonstrable 3rd line experience) in a fast moving 24/7 environment.
• Basic experience of Windows/Linux scripting and script debugging. Experience in JSON, XML and XSLT, API(REST&SOAP), Python, Ruby and SQL.S
• Understanding of IP networking and common protocols such as FTP.
• Experience of managing 3rd party software vendors with regard to ensuring maximum support effectiveness.
• Knowledge of broadcast video formats, protocols, and encoding standards.

Why join Red Bee?
At Red Bee you will join an international team, collaborating to deliver outstanding media experiences through forward-thinking solutions and services. You will work with colleagues who share a passion for media and clear sense of integrity in the workplace. In your day to day, you will have the opportunity to work with some of the biggest and most innovative media companies in the world, using leading media technologies and systems to deliver our services. Here you can bring your unique talents, skills and perspectives to the table and collaborate in an openminded and inclusive environment.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: United Kingdom (GB) || United Kingdom : West London : White City
Req ID: 721001