Customer Operations Manager

Role: Customer Operations Manager Location: Hereford ABOUT US - We are ERIKS, a technology driven, specialist industrial services provider offering a wide range of mechanical engineering solutions and technical services to an incredibly broad spectrum of industries. We are involved, often without you knowing, in your day to day lives from your breakfast in the morning, to the microchips in your mobile and even supporting the NHS. We have over 7500 specialist colleagues in 20 countries adding ERIKS Value for industrial customers worldwide. Over the last 80 years, we continued to embed an entrepreneurial spirit and through our passion, specialism and innovation, WE MAKE INDUSTRY WORK BETTER ABOUT YOU

• Leadership, management, and development of team on site
• Complete ownership of the customer relationship
• Driving the highest standards of Health & Safety, the team and best practice across the ERIKS site.
• Responsibility for driving the success of the site, including P&L
• Continuous Improvement initiatives relating to the stores and associated processes
• People Management and Leadership
• Problem solving
• Customer focus
• Communication
• Drive effective ordering of stock items and planning for maintenance breaks – client system and EoS.
• Being both an escalation and initial point of contact for the customer
• Responding to client enquiries and requests – Non-stock, across multiple vendors.
• Ensure order expediting is up to date

ABOUT THE ROLE To maintain an ongoing relationship with selected customers and sales staff. The ideal candidate will need to use knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer. ABOUT OUR OFFER – In return for your passion and commitment, we offer trust, support and bespoke training to help ensure you continue to grow and thrive with us. We empower all our employees to drive their own career and a development path and always look to grow our future leaders from within. Our internal Talent team will give you the tools you need to succeed in your career, and the ERIKS family will give you any support and guidance you may need to use them effectively. On top of a competitive salary our benefits include:

• 25 days plus bank holidays annual holiday entitlement
• Contributory Pension Scheme
• Bike to Work Scheme
• Life Assurance
• Employee Assistance Programme including
  • Life, Money and Wellbeing support
  • Unlimited Video GP Appointments
  • 8 Mental Health Therapy session a year
  • 2 Medical second opinion consultation per year
• Company Sick Pay
• Group Income Protection – after a period of sickness absence
• Onsite Parking at all our sites
• Long service recognition
• Free unlimited access to LinkedIn Learning
• Free ERIKS Branded workwear
• Free Eye tests
• Company Car/ Car Allowance

ABOUT OUR ENVIRONMENT We are immensely proud of our culture of empowerment, collaboration and recognition. We work hard to ensure we have the most diverse workforce possible, and we want to have an even more diverse workforce. Research shows that a specific gender applies to a job when they meet 60% of the criteria, other genders and margined folks only apply when they meet most of the criteria. If you believe you have what it takes, whilst not meeting all the criteria, please do get in touch as we would love to chat. You never know, until you give it a go!