Desktop Support Engineer
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
Transatlantic Cost of Living & Purchasing Power Benchmark
Compare US ($) vs UK (£) Salary & Net Take-Home Pay
Calculate tax deductions, living costs, and purchasing power parity across US & UK metros.
Position Overview & Specifications
- Previous experience as an onsite desktop support engineer required
- An understanding of Network Protocols & operating systems
- Excellent Customer Service Skills
Desktop Support Engineer, Leeds
ESP Global Services are currently recruiting a level 1 Desktop Support Engineer to join our team based in Leeds. Employed by ESP you will be based onsite at one of our valued customer sites located close to Leeds station
We are a managed service provider for IT support and infrastructure solutions where we support clients, worldwide, 24/7. As the Desktop Support Engineer, you will provide and maintain continuity of services for all desktop devices for the customer as well as provide new starter employees with corporate supplied software and hardware.
We are looking for people who are passionate about technology and increasing their existing knowledge, whilst delivering exceptional customer service.
A snapshot of what you will be doing:
- Respond to customer incidents and service requests and manage through to a successful resolution
- Deliver desk-side support services to the customer
- Deliver hard and soft break fix services for laptops and desktops across the site
- Provide standard and approved hardware and software support and maintenance on desktop devices
- Support, manage and maintain the configuration and installation of desktops, including patch updates and hardware replacements
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Provide VIP support for desk side issues
- Previous experience of working onsite providing Desktop Support
- You will be a confident communicator able to engage with all levels of staff
- Ability to work under pressure and adapt to change
- Excellent customer service skills
- Good knowledge and experience in Microsoft Desktop Software and Operating Systems
- An understanding of network protocols, server hardware and configurations or other IT qualifications
ESP offers a basic salary up to £26,000-£28,000 + pension + life assurance and access to ongoing training and career development.
Please apply now to be considered. We will endeavour to get back to all applicants by phone/email.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Information Technology Support Services
Based on transatlantic hiring benchmarks for Desktop Support Engineer roles across ESP Global's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Information Technology Support Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £26,000 - £28,000 bracket, including retirement vesting and health parity.
Explore Related Opportunities (United Kingdom)
Other high-paying verified positions matching your industry profile.
Principal Data Analytics Specialist
Senior Clinical Diagnostic Radiographer
Senior Site Reliability & Kubernetes Engineer (SRE)
Consultant Acute Care Physician (General Medicine)
Head of Cyber Security & Zero Trust Architecture
Apply for this Position
Receive high-paying Information Technology Support Services openings directly to your inbox.
