Room Service Waiter
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Position Overview & Specifications
WHY WORK FOR ETM?
- Flexible working hours
- Guaranteed share of service charge increase after 6 months of employment
- Half price food and drinks at any ETM Group or Maven Leisure venue, for you and up to 5 friends - any day, any time!
- Your birthday lunch in your venue is on us
- Free counselling, legal advice and access to hardship grants through our 24/7 employee helpline
- Membership of Wagestream, which allows you to access up to 40% of your earnings between pay dates
- Generous employee referral scheme: £400-£1000
- Money off your shopping at many high street stores
- ETM has partnered with Otolo to provide mentorship programmes to inspire and promote working within hospitality
ABOUT US
Chiswell Street Dining Rooms restaurant and bar brings a touch of sophistication to Barbican through picture perfect plates of modern British cuisine and a light, airy bar ideally suited for aperitifs, digestifs and everything in between. We offer All-Day Dining from Monday to Friday, ensuring guest satisfation at every opportunity.
ETM Group is a London based hospitality group with a rich collection of bars, restaurants and classic British pubs. We are all about quality, personality and memorable experiences for our guests. Being part of our ETM family you must live by our EPIC values of Excellence, Passion, Integrity and Challenge, and you must be able to transmit these within the FOH team.
ABOUT YOU
We are looking for a stand-out Room Service Waiter who is dynamic and with a passion for 5 star hospitality. You will be ensuring an amazing experience for all the hotel guests by providing a friendly and efficient service to anyone dining in room.
The ideal room service waiter will have:
- Fantastic guest service skills
- Experience working in a quality hotel, preferably 5*
- A keen eye for detail and immaculate presentation
- Excellent communication skills
- A reliable and committed attitude to work
- Strong level of English
We know hospitality can be hard work, but it's very rewarding! As part of the ETM family, we always pull together with smiles on our faces.
Why not check us out on social media? Search @ETMGroupLtd on Facebook, Instagram or LinkedIn and find out what it's like to work with us.
ETM are proud to be an equal opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
The basic hourly rate for this role is £10.50. You will also earn a share of service charge, which is distributed to all staff through a Tronc Point system. We cannot guarantee exact service charge amounts, but the advertised hourly rate is a fair indication of average hourly salary for this role, including of base rate and tronc.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Restaurants & Cafes
Based on transatlantic hiring benchmarks for Room Service Waiter roles across ETM Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Restaurants & Cafes.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £13 - £13 bracket, including retirement vesting and health parity.
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