Call Centre / Customer Service Assistant
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Position Overview & Specifications
Call Centre / Customer Service Assistant at Euro Car Parks
We currently have an exciting opportunity for a Call Centre /Customer Service Assistant at Euro Car Parks. You would be part of a dynamic and exciting team within our operations team in Birmingham. Working on our internal Euro Car Parks software. We are looking for someone with an immediate start for a full-time role.
Salary: £22,000 per annum to include bonus and training
Hours: 40 Hours per week to include evening and weekends
Location: Central Birmingham
Responsibilities will include:
- Answering incoming calls and responding quickly and efficiently
- Refer any complex issues or requests to your line manager
- Complete a wide variety of data entry tasks
- General administration tasks
- Updating internal software and systems
- Collate data and information and keep accurate records
- Administrating the company asset register
Our ideal person:
- Strong, confident personality with a customer service background
- An excellent telephone manner and both written and verbal communication skills are key
- Experienced within general administration & data entry
- The ability to prioritise and to work under pressure of workload and within a targeted environment
- Commercial office experience preferred
- Be self-motivated and proactive in identifying and improving systems
- Ability to work both within a team and independently
- Time management skills are essential, you will have good organisation skills, attention to detail and the ability to prioritise workloads
Euro Car Parks is one of the leading UK providers of innovative and technology-based car parking solutions. Providing specialist car parking services to a wide range of blue chip clients throughout the UK we are currently looking for a dynamic, customer focused individual to join our team.
If you feel, you have the skills, qualities and desire to undertake the role, please click apply.
Job Type: Full-time
Salary: £22,000.00 per year
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Reference ID: Admin/ECP
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Building & Personnel Services
Based on transatlantic hiring benchmarks for Call Centre / Customer Service Assistant roles across Euro Car Parks's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Building & Personnel Services.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £22,000 bracket, including retirement vesting and health parity.
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